American University - Kogod School of Business

Trinity Washington University

Senior Project Manager at Iron Bow Technologies

Iron Bow Technologies

Senior Project Manager

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬, 𝐚𝐧𝐝 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Partner with key client stakeholders to plan needed work and establish policies, procedures, and processes needed to ensure their operational requirements are met.

𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐬 𝐏𝐚𝐲𝐚𝐛𝐥𝐞 & 𝐑𝐞𝐜𝐞𝐢𝐯𝐚𝐛𝐥𝐞: Manage accounts payable, accounts receivable, and sales revenues for the company.

𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬, 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐍𝐞𝐰 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Worked directly with vice president of North American sales for Cymulate, a global cybersecurity firm, planning and implementing new initiatives, including a tiered partnering program. Rolled out a 3-tiered program to 65 partners across the United States within a 4-month deadline. Established a “Deal Desk” with a standardized approach to respond to new business opportunities. 

𝐒𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞𝐝 𝐌𝐞𝐭𝐡𝐨𝐝𝐬 𝐚𝐧𝐝 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Developed a programmed approach to confirm that proposed responses to new sales opportunities contained high-quality content.

𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Initiated a continuous quality improvement process, applying ongoing lessons learned.

BeStar Designs LLC

Principal

𝐏𝐨𝐥𝐢𝐜𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭, 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐂𝐨𝐧𝐭𝐫𝐨𝐥𝐬, 𝐚𝐧𝐝 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐏𝐨𝐥𝐢𝐜𝐢𝐞𝐬 & 𝐏𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬: Defined financial policies and procedures to implement day-to-day accounting activities and internal controls. 

Account Reconciliation: Confirmed current assets with daily reconciliation of bank accounts. Reconciled financial system account with bank cash account, going from recorded deficit of $86K to 0.

Accounts Payable: Reduced unpaid accounts payable from $300K to a manageable $20K running balance for over 20 vendors.

Financial Reporting: Created executive-level reporting for financial and sales data, providing the company president and sales vice president with relevant information to support timely decision-making.

Research and Employee Benefits: Researched health insurance offerings, identifying cost-friendly options for the company/employees.

Zandur

Controller

Project Management, Project Scheduling, and Microsoft Project: Scheduled projects using Microsoft Project, reporting project statuses to directors and other executive leaders.

Team Leadership and Training Program Development: Led a team of 6, directing all logistics rollout activities—preparation, communications planning, classroom scheduling, participant registration, and executive vice president reporting—for a training program with 8,000+ employees.

On-site Services and Cost Reduction: Scheduled on-site classes for 36 company locations, saving $555K on commercial space costs.

Kaiser Permanente

Senior Program Manager

Program Management, Team Leadership, Process Design, and Federal & State Regulatory Compliance: Supported FirstNet, a $7B federal government broadband network program, leading a team of 6 to deﬁne standardized processes needed to comply with federal mandate.

Logistics Management and Relationship Building: Scheduled and planned logistics and communications for 40 state meetings executed within an 8-month period, building relationships with governor designees, first responders, and other local government officials.

Distributed Teams: Worked with distributed teams located in various continents and time zones.

E-9 Corporation

Program Implementation and Federal Government Contracts: Worked closely with 13 government agencies to facilitate implementation schedules for SaaS travel application. 

Relationship Building and Risk Management: Quickly built trusted advisor relationships with customer agencies to resolve issues and mitigate risks.

Dell Services Federal Government

Senior Account Manager

Strategic Planning, Project Management, and Data Center Operations: Supported data center operations, providing highly complex project management, strategic and tactical planning, and coordination for infrastructure changes at the virtual data center.

Technical Project Delivery: Delivered 60 Information Technology Infrastructure Library Service Management projects to successful closure, completing projects on schedule and within 12 months.

Stakeholder Management, Communication, and Matrix Leadership: Elicited cooperation of key stakeholder groups in matrixed organizations, facilitating effective communications and maintaining excellent relationships with individual team members across multiple geographical locations. 

Release Management and Technical Documentation: Completed release and change implementations, documenting required artifacts of successful completion at each stage gate.

Department of Education

Project Manager at Federal Student Aid (FSA), IT Professionals

Client Service: Served clients that included the Brookings Institution, American University, Navy Federal Credit Union, and Medimmune.

Project Leadership and Training: Provided project leadership to create training in spite of continually changing direction and requirements. 

Team Leadership and Training Management: Led team of 3 to develop and conduct 120 classroom-based trainings for new ERP system for 400 employees.

Test Management and ERP Implementation Project Management: Managed $320K testing effort to support a major ERP upgrade at a regional university, affecting over 500 business users in 12 university departments.

The North Highland Company

Manager

Supported major strategic shift by monitoring the development and implementation of AOL’s new business strategy:  shifting from a subscriber-driven to an advertising-driven revenue model.  Also, facilitated the development of a new product offering that eases consumers’ access to manufacturer discounts without clipping coupons.

Client Service: Served clients that included the US Census Bureau, US Department of Education, and Marriott

Test Management, Quality Assurance, and PeopleSoft Financial: Led, planned, and managed testing phases for the enterprise accounts payable module upgrade of an existing PeopleSoft Financials system. 

Financial Software Implementation and Delivery Performance: Delivered an on-time, quality, and fully tested financial software upgrade within 4 months.

Liz Moore