Litong Kayla Chen is a driven hotel and hospitality management professional, boasting 2+ years of experience in guest servicing, front desk operations, and managing profitability in every aspect of hotel operations. With excellent communication skills, both in Mandarin and English, she is a creative problem-solver who excels in delivering personalized attention to customers to ensure high-level satisfaction and to generate repeat clientele. She combines client-focused work ethic with proactive problem solving strengths and ability to handle competing demands for time and attention while maintaining a positive and approachable demeanor.

Kayla is a graduate of Johnson & Wales University with a Bachelor of Science in International Hospitality Management and a GPA of 3.96/4.00, while also having completed a Master's degree in Global Marketing Management with a GPA of 3.56/4.00 at Boston University. She has earned a certification in Hotel Industry Analytics and is an honorary member of the American Hotel & Lodging Educational Institute. Throughout her professional journey, Kayla has managed staff training, special projects, and utilized technology to enhance the speed and accuracy of administrative tasks & communications.

Having worked with various renowned organizations, including Marriott International and Radisson, Kayla's expertise lies in client-based VIP hospitality services, hotel operations management, and monitoring guest services. She has gained exposure in housekeeping, kitchen, and banquet operations, and is ServSafe certified as well. Currently, she works as the Community Specialist at SmartLabs handling various responsibilities towards client services and executing strategies for the profitability of the company.