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Lisa Wong
Manager, Customer Self Service and Documentation at AlidaCXM
Lisa Wong is a seasoned technical writer with over 13 years of experience in the software industry, specializing in producing online help content and working within agile/scrum environments.
She is proficient in using XML, HTML, and DITA to create online help files and knowledge base articles, and has transitioned into help center implementation and content strategy, utilizing metrics to enhance content performance and searchability.
Lisa has a strong background in leading documentation teams, managing projects, and mentoring junior technical writers, in addition to having a successful beauty and lifestyle blog that she has maintained since 2007.
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Location
Vancouver, British Columbia, Canada
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See who you know in common with Lisa