Lisa Phillips

Lisa Phillips is an experienced technology and engineering leader with a notable career at Help Scout. Here are the key details about her professional background:

Professional Roles at Help Scout

Lisa Phillips has held several significant leadership positions at Help Scout, including:

• Chief Experience Officer
• Vice President of Engineering

Career Highlights

• She has over 20 years of experience in engineering leadership, particularly in SaaS and B2B technology sectors12
• Her expertise spans early-stage social media and technology companies2
• She has worked in remote work environments, which aligns with Help Scout's fully remote team culture1

Professional Background

• Based in the United States23
• Has extensive experience in technology leadership roles
• Previously held positions such as:
  • VP of Site Reliability Engineering
  • VP of Data Governance

Personal Professional Insights

In a 2017 tweet, Phillips shared an interesting personal detail about her career path: she never had a computer before her first tech job and dropped out of college, yet went on to become a VP of engineering.5

Career Focus

In a 2023 LinkedIn post, she emphasized that impact is her primary consideration in her professional work, particularly in engineering leadership.4