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Lisa Dance
Senior UX Researcher/Designer - Brand Experience - Speaker - UX Census (RVA) Survey Founder - 3Q-DO NO HARM Framework Creator - Fan of Libraries
Professional Background
Lisa Dance is a dedicated UX (User Experience) professional with a passion for solving complex problems and enhancing customer experiences, both online and offline. She possesses a rich background in user-centered research and design, enabling her to develop solutions that align with business goals without compromising individual user satisfaction. Throughout her career, Lisa has consistently advocated for technology and services that prioritize usability and accessibility, making her a notable figure in the field of user experience design.
Lisa currently serves as a User Experience Consultant at ServiceEase, where she employs her expertise to create intuitive user interfaces and experiences that drive customer satisfaction and loyalty. Prior to this role, she was a User Experience Analyst at Genworth, where she refined her skills in usability testing and customer journey mapping, contributing significantly to enhancing the financial services offered to clients. Her earlier experience includes serving as an Adjunct Professor, where she imparted her knowledge of brand experience to budding design students at Virginia Commonwealth University, further establishing her as a leader in the UX community.
In addition to her consulting roles, Lisa has been an active participant and advocate within the UX community in Richmond, VA. She successfully launched the UX Census (RVA) Survey, which serves as a vital resource for understanding the UX landscape in terms of career paths, education, salaries, and skills among practitioners. This initiative displays her commitment to fostering collaboration and knowledge sharing among her peers.
Education and Achievements
Lisa's educational background is extensive, equipping her with a solid foundation in interaction design, human-computer interaction, and user experience design. She completed an Interaction Design Specialization through a collaboration between the University of California, San Diego, and Coursera, where she gained valuable insights into user experience principles and methodologies. Additionally, she holds an MBA from the University of Wisconsin-Eau Claire, enhancing her business acumen and strategic thinking skills.
Lisa also engaged in continuing education through her studies in C3 Insights to Innovation Certification at The Creative Change Center and obtained a Post-Baccalaureate Certificate in Marketing from Virginia Commonwealth University. Her undergraduate studies culminated in a Bachelor of Arts Degree in Political Science, which has endowed her with a broad understanding of human behavior and societal dynamics — critical knowledge in the design process.
Throughout her career, she has had notable achievements, including being a pivotal member of the Doctor’s Orders Mobile App Team that was awarded Best in Show (Best Design) and Best MVP (Minimum Viable Product) at the 2014 RVA Startup Weekend.
Talk Engagements and Community Involvement
Lisa is not just a practitioner; she is also a vibrant member of the UX community, taking on roles as a speaker and panelist at various events. She delivered the insightful talk, "Stop Making Flawed Products" during UXD-DC & Sketch Washington DC in April 2021, which attracted considerable attention for its critical examination of product design challenges.
Apart from this, she has shared her expertise during several webinars and panel discussions, such as the 'Key Insights from the 2020 UX Census (RVA) Survey' and the 'Future of UX & CX' hosted by Vitamin T. These engagements illustrate her commitment to raising awareness and educating others about the profound impacts of UX design practices.
Lisa’s commitment also extends to encouraging diversity in design as evidenced by her participation in discussions around designing for underserved groups and her role in initiatives like the Ladies That UX Richmond Chapter, where she fosters networking opportunities for women in UX. Her teamwork and community building were highlighted in her role as Chair of the Board of Directors at The Creative Change Center.
Skills and Technological Proficiencies
Lisa Dance is known for her extensive skill set, which ranges across user research, personas, brand experiences, customer journey mapping, and usability testing. Her adeptness in utilizing various design and prototyping tools contributes significantly to her success in enhancing user experiences. Some of the technologies she employs include Axure, Balsamiq, InVision, JustinMind, and user testing platforms like Validately/UserZoom Go and UserTesting.com, among others.
Her expertise is not confined to specific industries. Lisa has applied her skills in diverse sectors such as financial services, insurance, mortgage banking, employment services, and non-profit organizations. This versatility demonstrates her capability to tailor user experiences to meet the specific needs and challenges of various client environments.
Conclusion
In an era where user experience is paramount to business success, Lisa Dance stands out as a leading advocate for accessible and user-friendly design. Through her comprehensive understanding of human behavior, industry trends, and technological advancements, she continues to influence and improve the UX landscape, making her a highly respected figure in her community and beyond.