Lisa Cooper

Lisa Cooper is an engaging organisational psychologist deeply passionate about enhancing business performance through a comprehensive understanding of people practices and customer insights to foster growth. She excels in merging scientific research with practical strategies to measure and track metrics that drive profitability. With a commitment to collaboration, innovation, integrity, professionalism, and perseverance, Lisa is known for her ability to deliver successful outcomes within deadline and budget constraints. Her expertise lies in Customer Engagement, Voice of the Customer, NPS, and Employee Engagement. Lisa holds a Master of Organisational Psychology with a High Distinction average from Monash University, a Postgraduate Diploma in Psychology with a High Distinction average from the University of Ballarat, and a Bachelor of Science in Psychology and Physiology from Monash University. With a rich and diverse professional background, she has served as Research Director at Ipsos Australia, Growth Consultant - B2B at Forethought Research, Sessional instructor at Monash University, e-Learning Advisor at Swinburne Online, Senior Consultant at Insync, Consultant at Insync, Questionnaire Designer at Forethought Research, and Provisional Psychologist at Lixivium Consulting, Spotless Group, and World Vision.