Babson College

Groton Dunstable Regional

Director, HR Clubs

Skills: Job Satisfaction · Development Programs

Planet Fitness

HR Director, Planet Fitness Corporate Clubs

Sr. HR Manager, Corporate Clubs

Supported highest volume region with $5B in revenue, 115 stores, 18K associates. Partnered with regional executives to develop people-centric business strategy. Managed $1.5M budget.
- Led 11 District HR Managers in staffing, scheduling, associate engagement, talent planning and associate relations with heavy focus on significant change initiatives, advancing strategic growth priorities.
- Collaborated with leaders on retention strategy, driving best-in-class associate experience and resulting in consistent year-over-year improvement in engagement of 85%, and retention of -3.84%.
- Initiated and designed field restructures in Asset Protection, Operations, Human Resources and PRO, leading to increased productivity and profitability.
- Orchestrated staffing and recruiting practices, meeting workforce and payroll goals in region with largest seasonality and lowest unemployment.
- Implemented consistent, ongoing talent management process, developing plentiful, diverse pipeline that filled salaried vacancies within 7 days.
- Designed and facilitated development programs, producing best-in-class leaders with average of 65 salaried-level promotions per year plus total of 6 promotions from HR team.
- Piloted new scheduling system in workforce process, propelling 4.2% improvement in customer experience and 7% for associates.

The Home Depot

Regional Human Resources Director

Guided districts of $750M revenue, 21 stores, and 5.2K associates through significant organizational change in HR function. Championed vision of attracting, motivating, and retaining high-performing diverse workforce. Opened 4 new stores.
- Modeled open door policy, addressing manager and associate concerns with urgency, investigating legal and EEO charges, and conducting weekly town hall meetings.
- Supported process to ensure fairness and consistency for salaried and hourly associates, coaching leaders on how to evaluate performance and write effective appraisals.
- Worked in tandem with District Managers, constructing customized development programs to prepare salaried leaders for next role.

Regional Human Resources Manager

Opened Hooksett store with $40M in revenue and 200 associates, including hiring and performance benchmarks. Built detailed staffing plan, trained store leaders on best-in-class hiring practices and administered staffing process. Hired 100 associates.
-  Collaborated with store leaders, creating comprehensive 1-year onboarding program, influencing store leaders to facilitate meaningful activities with HR support, resulting in 75% retention rate.
-  Coordinated training sessions and assessed knowledge retention through observation, ensuring associates’ operational and product knowledge was sufficient to provide outstanding customer service.
-  Constructed HR operations and processes, ultimately becoming best practices in company.

Lisa A Chiras