Lionel Selie

Lionel Selie, also known as Leo Selie, is a Senior Customer Champion at Zapier, a role he has held since 2019. Based in London, England, he leads a team focused on customer support and automation solutions, helping users effectively utilize Zapier's capabilities to streamline their workflows and enhance productivity.

Professional Background

• Experience at Zapier: Since joining Zapier, Leo has assisted over 10,000 customers, providing recommendations on automation and troubleshooting technical issues. His work emphasizes the importance of leveraging tools like Zapier and Airtable to save time and improve business operations.1
• Leadership Role: He manages a team of up to ten direct reports, focusing on individual coaching, performance management, and mentoring. His leadership has been recognized with the Support Leadership Impact award in November 2023.1
• Technical Expertise: Leo is noted for architecting automation ecosystems and implementing no-code solutions that enhance team performance metrics. He has also contributed significantly to internal knowledge bases and developed tools that improve operational efficiency within the company.1

Contributions

Leo is an active contributor to the Zapier Community, where he shares high-impact resolutions and insights into workflow automation. He has also built various internal tools aimed at improving access to resources and streamlining processes for his colleagues.1

In summary, Lionel Selie is a dedicated professional at Zapier who combines technical expertise with strong leadership skills to enhance customer experiences and operational efficiencies through automation.