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Linh Lawler
Making experiences better for customers and employees
Linh Lawler is currently the Director of Claims Customer Experience at Allstate Insurance Company. In this role, she focuses on enhancing customer interactions and improving the overall claims process for policyholders.
Previously, she held a position as Vice President of Digital Design and User Experience at Discover Financial Services, indicating a strong background in user experience and digital strategy.12 Lawler has also been recognized as a leader in claims innovation and customer experience within the insurance sector, showcasing her expertise in driving customer-centric initiatives.34
Her professional journey reflects a commitment to improving customer service and operational efficiency in the insurance industry, making her a notable figure at Allstate.
