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Lilianna Vela
Claim Leader
Lilianna Vela is a seasoned leader with over 20 years of experience in the insurance industry, specializing in property and casualty claims.
She excels in driving exceptional business outcomes by prioritizing customer service, employee engagement, and business growth.
Lilianna is known for her results-oriented approach and has expertise in claims leadership, claim operations, call center operations, innovation, and frontline employee development.
With a solid track record of fostering key relationships and fostering positive organizational changes, she is skilled in recruiting, training, and managing high-performing teams.
As a dynamic and engaging leader, Lilianna possesses strong business acumen, exceptional interpersonal skills, coaching abilities, and effective communication.
She is a mentor and problem solver at heart, dedicated to cultivating and motivating top-tier teams for success.
