Lihong Hicken is an accomplished business leader and entrepreneur with a passion for solving tough customer problems using innovative technology and data-driven experimentation. With extensive experience in startups and enterprise companies, she has developed a keen ability to balance collaboration and competition, providing clarity and removing obstacles to support her teams' growth while having fun along the way.

Hicken holds a Bachelor's degree in English from Northeast Dianli University and a Master of Business Administration with a focus on Entrepreneurship/Entrepreneurial Studies from the University of California, Berkeley, Haas School of Business. She has also completed courses in Business Administration and Management from Stanford Continuing Studies and has been part of Y Combinator.

Hicken's professional experience includes many senior positions, including Chief Customer Officer at 'nuffsaid, Chief Revenue Officer at GitPrime, Senior Enterprise Account Executive at UserTesting, Director of Marketing and Operations at LottoJar (acquired by LottoGopher), and Founding Center Manager at ThinkTank Learning, Inc. She also served as a Tour Leader for Intrepid Travel and worked as a Translator and Tour Guide for Sports traveller.

Lihong Hicken's skills include leadership, problem-solving, customer-focused design, strategic planning, collaboration, and data analytics. She is passionate about developing and supporting high-performing teams while keeping customer satisfaction at the forefront of her approach.