Lewis Miller

Lewis Miller is currently the Center of Excellence Manager at Discover Financial Services, a position he has held since August 2021. In this role, he collaborates with operations leadership to identify and address barriers within existing processes and technologies. His responsibilities include developing solutions to enhance operational efficiency, leading a team of business analysts, and implementing process improvements to eliminate manual errors and improve processing times. He also plays a significant role in creating standard operating procedures and training materials for end users.1

Miller is passionate about process improvement and waste elimination, aiming to enhance experiences for both internal teams and external clients. His expertise encompasses requirements analysis, process documentation, and technology implementation, ensuring that operational improvements align with business needs.1 Prior to his role at Discover, he worked at Allstate Insurance Company for nearly nine years, where he utilized Six Sigma methodologies to improve technology and operational processes.1