The University of Birmingham

Director, EMEA  -  Delivering Business Operations & Strategy  -  Real Estate & Workplace  -  Employee Experience Solutions at Scale

London, England, United Kingdom

I am the intersection of Place, Technology & People. My goal is to drive operational excellence and create great employee experiences for our employees & customers across the globe.
EMEA Leadership Team
Global Program management for Workplace & Real Estate programs
Management of the EMEA Workplace Team
Strategic alignment & vision for the EMEA Real Estate portfolio
Technological led project management

ServiceNow

Director, Global Workplace Services & Real Estate, EMEA

- Global Extended Leadership responsibilities for Corporate Services
-  Global Operational Leader for global programs spanning Employee Experience, Technology and FM Operations.
-  Management of all Workplace & Facilities functions for ServiceNow across EMEA.
-  Responsible for managing, developing and motivating 11 WPS members of staff, assisting them to carry out their responsibilities in line with best practice.
-  Workplace Consultancy & Project management for FM Capex projects across EMEA
-  Management of hard and soft services across the sites in EMEA ensuring PPM schedules are met.
-  To be responsible for the front of house and to ensure that appropriate security measures are in place and that visitor management is handled professionally.
-  Responsible for implementation and management of annual OPEX & CAPEX budget in EMEA

Senior Manager, EMEA, Global Workplace & Real Estate Services

- Management of all Workplace & Facilities functions for ServiceNow across EMEA.
- Responsible for managing, developing and motivating 11 WPS members of staff, assisting them to carry out their responsibilities in line with best practice.
- Workplace Consultancy & Project management for FM Capex projects across EMEA
- Manage hard and soft services across the sites in EMEA ensuring PPM schedules are met.
- To be responsible for the front of house and to ensure that appropriate security measures are in place and that visitor management is handled professionally.
- Responsible for implementation and management of annual OPEX & CAPEX budget in EMEA
- Tendering, negotiating and managing contracts for suppliers and to make recommendation for service and cost improvement.
- Responsibility for the management and improvement of the office environmental commitments
- Management and implementation of the ServiceNow company Health and Safety policy and responsibilities with ServiceNow, including carrying out all office risk assessments
- Planning and implementation of refurbishment, building works and space planning at ServiceNow sites
- Project management for FM Capex projects across EMEA
- Facilitate all office moves, including consultation with stakeholders, space planning and floor design, co-ordinate activities with third party suppliers and internal IT to ensure that the move goes to plan and is within budget.
- Responsible for drafting and implementing facilities related procedures and policies within ServiceNow
- Management of the Business continuity forum and implementation of the plan

Manager, EMEA, Global Workplace Services

- Effective management of FM services in a 24/7 operation.
-  Assisted Project management of fit-outs and hard FM works, including critical kit within security systems.
-  Contract management of various hard and soft FM functions - M&E, cleaning, security, reception, post room, audio visual, full hospitality catering, corporate travel.
-  Creating Service Levels for contractors, including PPM schedules; ensuring adherence to SLAs and agreed KPIs. Managed through weekly, monthly and quarterly meetings.
-  Extensive experience at space planning in high pressured 24/7 office with zero impact on core business productivity. Proactively optimizing space using projected growth, whilst meeting unplanned reactive demands.
-  Management of landlord and tenant relationships during difficult fit-outs which included complex stakeholder management.
-  Managing the new joiner and H&S induction process for Facilities Management.
-  Deputising for the Head of Facilities over extended periods.
-  Line Manager to 5 facilities and support services staff.
-  Managing the Facilities department’s calendar, including pre-planned maintenance works and tracking staff holidays, sickness and training, ensuring appropriate cover is in place during these periods.
-  Reporting on health & safety, projects and day to day facilities operations.
-  Financial awareness to track & co-manage the expenditure of the FM & Property budgets
-  Deal with enquiries and requests from staff, visitors and other tenant’s on behalf of the Head of Facilities.
-  Support the Head of Facilities in producing and updating/improving departmental procedural documentation and ensuring that this is kept up to date.
-  Assist in the management of the Office Health & Safety Plan, reporting directly to the Head of Facilities on related issues.
-  To carry out DSE assessments.

ISG plc

Facilities Lead

- Operational responsibility for all soft and hard services, including H&S and alignment of brand through  the workplace environment.
-  Planning and delivery of essential central services such as reception, security access system, mail-outs, cleaning contractors, office plant services and recycling.

-  Close liaison with the CFO & CEO to ensure that the business services are aligned with the firms strategic vision and commercial goals.
-  Planning for future development of the office in line with strategic business objectives, including lease negotiations.

-  Post review implementation of a full procurement process from supplier selection through to invoice reconciliation and future planning.
-  Proactive reviews of all soft services in order to deliver optimal financial efficiency.
-  Quarterly analysis of current services with a view to improvement / cost reduction.
-  Monitor services, suppliers, staff & contractors to ensure that the required standards are maintained and to follow up on any deficiencies.

-  Managing and leading change to ensure minimum disruption to core activities.
-  Planning best allocation and utilisation of space and resources of the premises.
-  Advising and ensuring the delivery of energy efficiency, sustainability and cost-effectiveness.

-  Specifically recruited to lead and deliver an office move relocation and refurbishment in time for 'Away Days' where 250 employees and trustees from our global offices met to discuss the company future strategies.
-  Project Manager of the team responsible for the successful delivery, mobilisation and occupation of CDP new property in Thomas More Square, London (opened November 2014), moving from a property which served the company for 10 years.

-  Meeting and greeting visitors
-  Monitoring and maintaining meeting room schedule
-  Arranging couriers
-  Screening phone calls
-  Sorting and distributing post

Lewis Barker

Lewis Barker