Lester Gaffney

Lester Gaffney is a dedicated and self-motivated senior operational professional with over 20 years of experience in Information Technology and Telecommunications.

His expertise lies in Incident, Problem, Escalation, and Change Management, with a focus on building strong operational relationships with clients and suppliers based on integrity and honesty.

Lester has a proven track record in managing globally diverse teams, ensuring high client satisfaction by identifying and leveraging team members' key skills.

He holds a T4 National Diploma in Electrical, Electronics, and Communications Engineering from Cape Peninsula University of Technology, along with a Matric Certificate from Cambridge High School in East London, South Africa.

Lester Gaffney has held various positions in reputable organizations, including Technical Manager - Automation at ServiceNow, Senior Major Incident Manager at ServiceNow, Critical Situation Manager at ServiceNow, Associate Director roles at AT&T United Kingdom, and managerial positions at IBM South Africa.