Lesley Yarbrough

Lesley Yarbrough is the Director of Technical Program Management at Allio Capital, based in Albuquerque, New Mexico. With over 10 years of experience in building B2B technical support operations, she is recognized as a people-first, agile-minded leader. Her expertise encompasses strategic thinking akin to a product owner and operational management similar to a scrum master. Yarbrough is committed to using data for continuous improvement in both products and processes, demonstrating a strong passion for team building, coaching, and problem-solving.

In her role, she manages tier 2 and tier 3 support tickets, oversees developer resources, and organizes feedback on bugs and feature requests. Additionally, she leads a "Red Team" developer group to expedite urgent customer issues and acts as the scrum master for agile planning within her customer support team. Her responsibilities also include tracking data trends and reporting them regularly to the company, QA testing of bug fixes and new features, and managing security vulnerabilities through a bug bounty program.1