Leselinyana B.

Leselinyana B. is a Senior Manager of Care Nesting at Instacart, a prominent e-commerce company specializing in grocery delivery and pick-up services.1 With extensive experience in the field, Leselinyana is known for their expertise in agent lifecycle onboarding, implementation, and overall customer care operations.

As a Senior Manager in the Care Nesting department, Leselinyana is responsible for overseeing crucial aspects of agent development and integration within Instacart's customer service framework. Their role likely involves:

1. Managing the onboarding process for new customer care agents
2. Implementing strategies to improve agent performance and efficiency
3. Overseeing the development of customer-facing documentation
4. Ensuring smooth integration of new agents into Instacart's care ecosystem

Leselinyana is described as an accomplished and performance-driven professional, indicating a strong track record of success in their field.1 Their expertise extends to various aspects of agent lifecycle management, suggesting a comprehensive understanding of customer service operations.

On their LinkedIn profile, Leselinyana shares updates about their professional journey, including their recent appointment to the Senior Manager position at Instacart.2 This demonstrates their active engagement in professional networking and career development.

While specific details about Leselinyana's background and career history are limited in the provided information, their current role at Instacart and their professional description suggest they are a seasoned expert in customer care operations with a focus on agent development and management.