Tennessee State University

National Social Media Supervisor (Digital Care) at The Home Depot

•	Coach EE Associates tasked with guiding priority clients with sensitive issues to amicable resolutions
•	Charged with meeting and exceeding KPI’S such as Resolves, Conformance, ADTR and SLA
•	Serve as liaison and POC for Home Depot’s Executive Leadership Team and Legal Counsel
Key Achievements 
-Awarded Values Based Behavior Award for Q2 2022

The Home Depot

Executive Escalations Operations Leader 

•	Responsible for guiding Digital Care Specialists who respond and assist clients via social media platforms Facebook, Twitter, Yelp, Instagram and Youtube
•	Monitor social media analytics and key drivers to gain insight on the “over the horizon view” of the business
•	Approve effective and grammatically correct social responses while making sure they are in “brand voice”
Key Achievements
-Received Homer awards (12), corporate recognitions for increasing shareholder value
-Bravo Card recognition (4) given from associate level to management for leadership

Digital Care Social Media Supervisor 

•	Entrusted to start up first and singular Home Depot Interiors branch in Atlanta, Ga
•	Lead 7-15 Senior Customer Support Representatives in all facets of servicing internal and external customers to exceed service levels      
•	Tasked to meet or exceed all service and quality operational key performance indicators/metrics
Key Achievements
               -Lead newly formed team to own 50% of the top 10 in HDI per scorecard data within 30 days of creation
               -Ranked 1st or 2nd among HDI supervisors per scorecard data in each month since taking role
               -Averaged 92% in call quality scores consistently since July ‘18

Home Depot Interiors Operations Supervisor

HVAC Sales Recovery Supervisor                                                    February 2017-Present
•	Charged with “standing up” a homegrown sales initiative and making it profitable within 6 months
•	Develop sales process training and scripting to stimulate revenue growth and increase market share
•	Captained a team of non-sales experienced inbound and outbound representatives to achieve quota and revenue contribution metrics
Key Achievements
              -Named associate of the month for February 2017 (award for the most valuable associate of the month) 
              -Achieved revenue recovery of over $2M within 12 calendar months of program inception
              -Received Homer awards (2), corporate recognitions for increasing shareholder value (7/17) & (3/18)

HVAC Sales Recovery Supervisor 

Inside Sales Supervisor                                                                     June 2015-February 2017
•	Direct team of 15 inbound and outbound sales associates selling Home Depot product nationally
•	Developed client and business channel specific sales strategies to increase client program adoption/ spend
•	Responsible for meeting and exceeding rising weekly quotas from 650K- 1.6M of FY ‘15&’16
Key Achievements
-Met or exceeded financial weekly plan 27 out of 29 weeks from FW 23-FW 52
-Comp’d 50% of sales v FY ‘14 producing largest revenue growth since program inception in ‘13
-Finished 1st half of ’16 ahead of plan by 600BPS 
-Recognized with 3 Homer Awards for outstanding service and increasing shareholder value, 1 associate of   the month award for the most valuable associate of the month and 1 Bravo peer to peer award for assisting support team with sales training 
-Increased average transaction revenue by 36% V LY

Inside Sales Supervisor (Renovation Support Center)

Level 3 Communications                                                                                 February 2014-Present
Acquisition Sales Account Executive II
•	Provide voice, and data solutions (VoIP, NETVPN, Fast-E, and Gigs) through a solution-based sales approach
•	Proactively assess customer goals, problems and business needs in order to effectively define and communicate relevant Level 3 product’s Value Proposition.
•	Oversee sales of Data Transport Services such as MPLS, IPVPN, and Private Lines

Level 3 Communications

Acquisition Sales Account Executive II

Lead and coached a team of 14 Advertising sales account executives to personal and project sales quotas
Strategically planned sales approach and implementation of 5.7 million dollars in various advertising projects such as association directories, magazines, and other publications
Provide on-going coaching and development in business acumen to all sales account executives 
Key Achievements
-Won Team player of the month in April as decided by managerial peers, administrative staff, and sales executives in the publication division (first sales leader to do so YTD)
-Lead sales team to 65% achievement of goal, March 2012 (highest in publication division YTD)
-Highest new sales attainment percent to plan in Atlanta publication division YTD
-Lead 61% of sales account executives (8 of 13) to the highest revenue attainment in April 2013
-Lead inside sales team to highest gross revenue sales YTD ($136,000.00) in July 2013

Naylor Publishing

Sales Manager/Project Manager

Lead and coached  teams of  10 to 22  Business service  representatives to achieve 100% of sales metrics including but not exclusive to a revenue goal and a point total associated with revenue generating units sold
Sales Training- Oversaw  three training classes at the Business Services Sales Center North
Mentor floor leads to help prepare them for future sales leadership positions within Comcast Inc.

Key Achievements
-First supervisor in the BSSC North to coach team to exceed $50,000 in revenue in a single 
  business month
-First supervisor to exceed $100,000 in a single business month
-Coached team that has ranked #1 in revenue earnings most often through fiscal year 2010
-Coached a sales team that averaged 122% of unit attainment goal through fiscal year 2010
-Coached a sales team that averaged 131% of revenue attainment goal through fiscal year 2010
- Highest revenue earning supervisor in the BSSC year to date (through April 2011)

Comcast Cable

Business Sales Supervisor (Central division)

Lead and coached  teams of  10 to 22  Business service  representatives to achieve 100% of sales metrics including but not exclusive to a revenue goal and a point total associated with revenue generating units sold
Sales Training- Oversaw  three training classes at the Business Services Sales Center North
Mentor floor leads to help prepare them for future sales leadership positions within Comcast Inc.
Key Achievements
-First supervisor in the BSSC North to coach team to exceed $50,000 in revenue in a single 
  business month
-First supervisor to exceed $100,000 in a single business month
-Coached team that has ranked #1 in revenue earnings most often through fiscal year 2010
-Coached a sales team that averaged 122% of unit attainment goal through fiscal year 2010
-Coached a sales team that averaged 131% of revenue attainment goal through fiscal year 2010
- Highest revenue earning supervisor in the BSSC year to date (through April 2011)

Comcast Corporation

Divisional Sales Supervisor

Sales - Translated  inbound and outbound calls into 100% quota achievement
-Coached and developed sales representatives to all individual and corporate proficiencies
Sales Support - Manage the implementation of new back office programs and processes; Supervise all order input of inbound and outbound sales representatives in the Nashville market
Retention - Maintain a commercial retention rate of  2% each month

Key Achievements:
-Transformed an inherited sales team averaging 73% of quota to perform at a monthly average of 115% 
-Ranked as the #1 Inside Sales Supervisor in the mid-south region during time in position
-Coached sales representatives to rank consistently as 1st-4th successively in the mid-south region
-Selected to lead the regional roll-out of a sales database upgrade - Fall 2009
-Averaged 1.7% churn percentage through October 2009
-Exceeded company's monthly revenue goal by an average of 60% through October 2009

Comcast Business Services

Commercial Sales Supervisor

Guided small and medium business customers through data, voice and video offerings
Met stringent monthly sales goals of business services products 
Evaluated department's sales process and implemented more efficient and cost effective techniques
Key Achievements 
-# 1 Inside Sales Representative in the mid-south region from August 2007 to January 2009
-Consistently exceeded all monthly sales metrics including units sold and revenue by an average of 30%
-Appointed to Sales Team Lead position in November 2008

Inbound / Outbound Sales Representative

Supported inside/outside sales representatives  by inputting and validating orders
Mediated customer and sales representative disputes 
Generated daily and monthly reports to inform management on sales statistics and progress

Customer Account Executive 						                            2006
Guided clients through cable and internet offerings
Resolved technical issues with internet users
Answered billing inquiries
Reconciled client disputes

Business Service Specialist

2005
Identified and translated clients' computing needs into customized computer systems
Worked with clients to devise financing solutions 
Consistently exceeded quarterly sales goals

Leron Peete