Leonie Brown

Leonie Brown is a seasoned professional specializing in Customer Experience (CX) management with a focus on B2C environments. Currently, part of the Product Management team at Qualtrics, she excels in integrating best practice methodologies into the Qualtrics platform to enhance product offerings for Customer Care clients.

Her role involves engaging in strategic dialogues with major global brands to facilitate the translation of business insight into actionable strategies, always mindful of the potential Return on Investment (ROI). By advocating for a customer-centric approach, she ensures the development of innovative solutions that drive high adoption rates and customer satisfaction.

Passionate about implementing methodologies like Customer Journey Mapping and Employee Journey Mapping, Leonie frequently conducts workshops on Journey Mapping frameworks and methodologies for Qualtrics customers, fostering a culture of continuous learning and improvement.

Bringing leadership experience from steering the Customer Care solution group and managing large teams during international sports tournaments and national championships, Leonie thrives in dynamic environments. With a keen focus on team development and coaching, she actively seeks opportunities for professional growth and remains at the forefront of her field.

Leonie's educational background includes a BA Hons 2:1 in English from the University of Hull, reflecting her strong academic foundation. Additionally, her diverse professional journey includes roles at renowned organizations such as Qualtrics, Oracle, Advanced Business Solutions, Autonomy Systems, and Sage UK, where she honed her skills in CX, product management, consultancy, and sales.