Leland Paul

Leland Paul is an accomplished leader with exceptional communication skills and a proven ability to foster collaborative work environments.

His expertise lies in building member-focused cultures that excel in providing outstanding service.

With a strong background in assessing operational challenges and crafting efficient solutions, Leland has a track record of driving profitability and success.

He excels in workforce management, strategic planning, continuous improvement, quality assurance, cost control, and customer and employee retention programs.

Currently, Leland oversees all operational aspects of a multi-site call center, combining top-notch customer service with rigorous quality control.

He is recognized for his exceptional leadership qualities, innovative strategies, and ability to achieve financial objectives while driving sustainable growth.

Leland holds a Bachelor of Science in Business Administration, an MBA in Business Administration, and a Master of Science in Healthcare Administration.

His professional experience includes roles such as Director of Operations at WellVia, Operations Manager at WellVia, Membership Manager at 24 Hour Fitness, and various other managerial positions in reputable organizations.

Leland Paul's mantra reflects his dedication to achieving goals: 'A goal is a dream with a deadline.'