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Leianne Chen
International Product Support Specialist at Lucid
Professional Background
Leianne Chen has cultivated a robust professional career at the intersection of Australian and Japanese cultural exchange, underpinned by her comprehensive academic background and immersive experiences in Japan. Currently serving as an International Product Support Specialist at Lucid, Leianne leverages her extensive linguistic and cross-cultural skills to support a diverse range of clients and foster effective communication in a global marketplace. Her profound understanding of both Australian and Japanese cultures enables her to navigate complex intercultural dynamics, ensuring that products and services resonate with international audiences.
Before her role at Lucid, Leianne demonstrated exceptional capabilities as the Coordinator for International Relations at the Japan Exchange and Teaching Program(me) (JET). In this capacity, she played a pivotal role in enhancing cultural understanding and fostering relationships between Australia and Japan. Her experience at JET involved collaborating with various stakeholders, organizing events, and supporting participants in their cultural exchange journey. This position not only honed her organizational and event planning skills but also deepened her commitment to cultural diplomacy.
With a strong foundation in sales and customer service as a former Sales Assistant at Wendys Supa Sundaes, Leianne has developed effective communication skills that aid her in delivering high-quality service and support in her current role and beyond.
Education and Achievements
Leianne's educational background is rich and diverse, showcasing her dedication to Japanese Studies and language proficiency. She pursued a Bachelor of Arts in Japanese Studies at Monash University, where she laid the groundwork for her passion for languages and cross-cultural engagement. Her studies provisioned her with the foundational skills necessary to understand and appreciate the nuances of Japanese culture and language, equipping her to engage effectively with both Australian and Japanese communities.
Building on her undergraduate studies, Leianne completed her Master's degree in Interpreting and Translation Studies at Monash University, a program that further refined her language skills and broadened her understanding of translation dynamics. Through this advanced study, Leianne became proficient in professional interpreting, which is essential for facilitating communication in multicultural environments. This qualification is instrumental in her current role, where effective communication is key in technical support and product management.
In addition to her degree studies, Leianne has also earned a Higher Diploma in Languages (Japanese) from RMIT University, strengthening her language capabilities and ensuring she is adept in a variety of communicative contexts. This thorough educational journey highlights her commitment to excellence in language mastery and cross-cultural engagement.
Achievements
Leianne's commitment to promoting cultural exchange and her bilingual capabilities have led to numerous achievements throughout her career. One of her noteworthy successes at the Japan Exchange and Teaching Program(me) was her ability to coordinate impactful events that celebrated and showcased Japanese culture. These events fostered community engagement and enhanced the understanding of cultural diversity within Australia. Her work made a significant impact, benefiting both Australian participants and their Japanese counterparts.
Her fluency in Japanese, combined with her hands-on experience living and working in rural Japan for two years, has positioned her uniquely in her role at Lucid. This experience not only improved her language skills but gave her a rich understanding of Japanese society and its corporate culture. This knowledge is invaluable in her current position, as it assists in providing product support that is tailored to meet the specific needs of Japanese-speaking customers.
Furthermore, Leianne’s adeptness at translating complex information into accessible language has been instrumental in enhancing customer support processes at Lucid. Her initiatives in workflow improvements and customer communication strategies have gained appreciation from both colleagues and clients alike, contributing to the success of her team and the organization as a whole.
In conclusion, Leianne Chen is an accomplished professional in the realm of cultural exchange, possessing robust language skills and a deep understanding of both Australian and Japanese cultures. Her education and experience uniquely position her to contribute to fostering positive relationships between diverse communities, and her work continues to reflect her dedication to intercultural understanding and communication.
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