Lee BSc

Lee BSc, a PRINCE2 qualified Project Manager with extensive experience in telephony, digital, and back-office platforms, is a professional adept at achieving the so-called impossible through analysis and collaboration. Lee's skills in operational readiness within the Contact Centre industry allow him to be commercially astute and a dynamic leader capable of undertaking challenging scenarios. His key competencies include Project Management, Business Change, Process Improvement, Leadership and Management, Commercial Analysis, Operational Strategy, Communication, and Negotiation.

Educationally, Lee studied A Level, Physical Education, Biology, A at The Gedling School 6th Form, where he also achieved exceptional grades from his GCSE period. Later, he studied a Bachelor's degree in Sports Science, 2:1 at the University of Leicester.

Lee's career spans various organizations, including TTEC, Volkswagen Group UK Ltd in different roles, Rentalcars.com, Wakefield Council, and Shop Direct. Throughout his professional experience, Lee achieved several key accomplishments such as the implementation of core CRM systems, decommissioning legacy data sources, rapid deployment of FTE, and Change Management process review across seven operations.

With an outstanding track record in Project Management and Business Change, Lee is now open to contributing his expertise and knowledge to help organizations add value and achieve new heights.