Leandro Barreto

Leo Barreto is an Engineering Manager at Backbase. He has a strong background in the networking industry, with over 20 years of experience. His career includes roles such as Incident/Escalation Manager and Technical Support Manager, where he has focused on enhancing customer experience and managing teams of engineers.

Throughout his career, Leo has emphasized the importance of customer satisfaction and team engagement. He believes that fostering a supportive and motivated team culture leads to better outcomes for customers. His experience includes significant roles at Cisco, where he managed critical customer escalations and incidents, ensuring effective communication and resolution strategies were in place.

Leo's professional journey highlights his commitment to delivering exceptional service and supporting the growth of his team members, which he considers essential for achieving organizational success.