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Leah Wing
Co-director, National Center for Technology and Dispute Resolution
Professional Background
Leah Wing is a prominent figure in the field of dispute resolution, particularly in the realm of online dispute resolution (ODR). With decades of experience and a deep commitment to enhancing access to justice, Leah has dedicated her career to integrating technology with traditional dispute resolution methods. As an innovator in this field, she has developed and implemented several programs and initiatives aimed at modernizing the dispute resolution process, ensuring it is more accessible and efficient for individuals and organizations worldwide.
Leah is the co-founder and a board member of the International Council for Online Dispute Resolution (ICODR), a global entity dedicated to advancing the practice of ODR. Through her work with ICODR, she has played a vital role in establishing a network of professionals focused on the research and development of online strategies for conflict resolution. Her vision for ODR emphasizes the importance of accessibility and the use of technology to facilitate meaningful dialogue between parties in conflict.
In her previous role as an advisor at Resolution 8 Technologies, Inc., Leah offered her expertise to refine and enhance online platforms designed for dispute resolution. Her insights into the functional and user-friendly aspects of ODR systems have positioned her as a sought-after expert in the field. Through her commitment to technology-enhanced dispute resolution, Leah has made significant contributions to the growth and acceptance of ODR across various sectors, including legal, corporate, and governmental organizations.
Leah has also contributed to the academic landscape as a faculty member of the Dispute Resolution program within the Legal Studies Program at the University of Massachusetts Amherst. Her teaching has influenced a new generation of mediators and dispute resolution professionals, imparting essential skills and knowledge that are vital in today’s evolving landscape of conflict resolution.
In her capacity as a mediator and mediation trainer, Leah has provided consulting services to a diverse clientele, focusing on both individual skills development and organizational conflict resolution. Her dedication to training practitioners in effective mediation techniques has established her as a leader in the industry, and she continues to inspire future mediators through her powerful workshops and training sessions.
Education and Achievements
Leah Wing pursued her Doctorate at the University of Massachusetts Amherst, a choice that exemplifies her commitment to academic rigor and in-depth understanding of dispute resolution theories and practices. Her academic pursuits have complemented her extensive practical experience, enabling her to bridge the gap between theory and application in the field of dispute resolution.
One of Leah’s noted achievements includes her work as co-director at the National Center for Technology and Dispute Resolution, where she has fostered groundbreaking research and practical implementations of technology in mediation and arbitration processes. Her contributions have helped to establish best practices for the use of digital tools in conflict resolution, setting standards that many practitioners aspire to meet.
Moreover, her role in co-incorporating and serving as a founding board member of the International Council for Online Dispute Resolution in 2018 showcases her forward-thinking approach to the evolution of dispute resolution practices. Under her leadership, ICODR has initiated various innovative projects aimed at informing and guiding the global community about online dispute resolution mechanisms and their potential.
Achievements
Leah Wing's career is marked by a series of influential roles and achievements in the field of dispute resolution. Her work as a mediator and mediation trainer has significantly impacted countless individuals and organizations, as she emphasizes the importance of effective communication and collaborative problem-solving.
With a legacy of two decades in the field, Leah not only contributes through her direct engagements but also through her written works and presentations at various global conferences. Her dedication to advancing the practice of ODR has earned her recognition as a thought leader, wherein her insights resonate within multidisciplinary dialogues concerning technology-enhanced approaches to conflict resolution. Leah's blend of academic insight and practical expertise positions her uniquely to drive forward-thinking initiatives and broaden the scope of online dispute resolution.
tags':['online dispute resolution','dispute resolution','conflict resolution','mediator','university of massachusetts amherst','ICODR','technology in mediation','mediation trainer','legal studies','resolution technology'],
questions':['How did Leah Wing contribute to the development of online dispute resolution technology?','What motivated Leah Wing to co-found the International Council for Online Dispute Resolution?','In what ways has Leah Wing influenced the next generation of mediators at the University of Massachusetts Amherst?','What is the significance of Leah Wing’s work at the National Center for Technology and Dispute Resolution?','How has Leah Wing’s background in academia shaped her approach to practical mediation and dispute resolution strategies?'],
title':'Summary'},
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.