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Leah Percival
National Operations Manager at APM
Professional Background
Leah Percival is a dynamic and dedicated leader in the fields of occupational therapy and management. With extensive experience in both strategic program development and operational leadership, she has effectively driven numerous initiatives that prioritize client outcomes and transform organizational vision into reality. Leah's current role as National Operations Manager at APM showcases her ability to maintain high standards of contractual compliance while fostering an environment that minimizes operational risks and maximizes client satisfaction.
Before her role at APM, Leah made significant contributions to MDA Ltd Australia, where she served in various capacities, including Executive Manager Client Services, Senior Manager, and Regional Manager. Her transition through these roles highlights her commitment to process improvement and her aptitude for leading diverse teams through change. This spectrum of experiences has equipped Leah with a comprehensive understanding of the challenges and opportunities faced by organizations in service delivery, especially those tailored to meet the needs of diverse communities.
One of Leah's hallmarks is her commitment to practice innovation and creativity. She consistently seeks to implement new techniques and strategies that enhance service delivery, which has enabled her to lead teams towards achieving key performance indicators (KPIs). Whether she is facilitating workshops on leadership skills development or establishing robust communication strategies, Leah emphasizes the importance of a supportive and engaged workforce. Her exceptional ability to inspire and motivate staff aligns the team's purpose with the broader organizational goals, driving a culture of collaboration and excellence.
Additionally, Leah's adaptability is a significant asset. She is responsive to new challenges and can quickly integrate into new teams, fostering a sense of belonging and purpose among staff. This approach not only enhances workplace morale but also encourages staff retention and the development of future leaders within the organization.
Education and Achievements
Leah Percival's academic background is anchored in her studies in occupational therapy, leadership, and youth work. She pursued a Bachelor of Occupational Therapy at James Cook University, equipping her with a robust understanding of rehabilitation, client care, and therapeutic techniques. This degree laid the groundwork for her career in the healthcare sector, providing her with the skills necessary to create impactful and sustainable programs.
To diversify her expertise, Leah also pursued a Certificate II in Workplace First Aid at TAFE Queensland Brisbane. This training not only highlights her commitment to safety and well-being but also reflects her proactive approach to ensuring comprehensive care in the workplace. Complementing her healthcare background is Leah's Diploma in Youth Work, which addresses her passion for supporting young individuals and communities. This combination of qualifications bolsters Leah’s ability to tackle complex challenges across various sectors effectively.
Achievements
Throughout her career, Leah has achieved remarkable milestones that underscore her impact in the fields of management and occupational therapy. She is well-known for successfully managing programs that aim to uplift underrepresented communities, proving her commitment to social equity and inclusion. Leah's reputation for meeting KPIs is not just a numeric achievement; it reflects her dedication to ensuring that the programs she oversees not only fulfill contractual obligations but also enhance the lives of clients. Her leadership initiatives have led to increased client satisfaction rates and improved staff engagement, creating a dynamic work environment that thrives on shared goals.
Leah has also established herself as a thought leader in practice innovation. Her pursuit of creative solutions to service delivery challenges has made her a valuable asset to any organization that values progress and efficiency. She understands the importance of leveraging data and feedback to refine processes and ultimately achieve mission alignment across teams.
Leah Percival's journey from a student at James Cook University to a seasoned National Operations Manager is a testament to her skills, dedication, and unyielding spirit. Her leaders exhibit a blend of empathy, strategic foresight, and an unwavering drive for excellence, making her a sought-after professional in her field. As she continues to innovate and inspire, Leah is well-positioned to further enhance her contributions to the community and the sectors she is passionate about.
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