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Leah Korgaard Offutt
Head of Customer Experience, Maersk North America Region
Leah Korgaard Offutt is a seasoned professional in the logistics and supply chain industry, currently serving as the Head of Customer Experience for Maersk North America at A.P. Moller - Maersk.1 With two decades of global experience, she has established herself as a people-passionate servant-leader.1
Professional Background
Leah's career is primarily focused on logistics and supply chain management. Her extensive experience in this field has positioned her as a valuable asset in her current role at Maersk, one of the world's largest shipping and logistics companies.
Leadership Style
Offutt is known for her leadership approach, which emphasizes:
- People-centric focus: She is described as "people-passionate," indicating her commitment to nurturing and developing talent.1
- Servant leadership: This style suggests she prioritizes the needs of her team and customers.1
- Purpose-driven: Leah is guided by strong values and a sense of purpose in her work.2
Expertise and Contributions
Leah Korgaard Offutt has demonstrated expertise in various areas:
- Customer Experience: In her role as Head of Customer Experience, she likely focuses on enhancing client satisfaction and improving service delivery.
- Digital Transformation: She has spoken about the digitization of end-to-end supply chains as an enabler of reliable and cost-effective solutions.4
- Industry Events: Offutt participates in industry events, such as speaking at Iveco's #BEYOND event about supply chain digitization.4
Company Initiatives
At Maersk, Leah has been involved in:
- Purpose and Values Sessions: She has participated in and led sessions focusing on the company's purpose and values.2
- Logistics Innovation: Offutt has been part of Maersk's efforts to evolve from sea transport to becoming a leader in Third-Party logistics, particularly in changing logistics management in Italy.35
Leah Korgaard Offutt's role and experience position her as a key figure in shaping customer experience strategies and driving innovation in the logistics and supply chain sector at Maersk North America.
