University of Louisiana Monroe

Louisiana State University School of Medicine in Shreveport

Sales Operations Manager at Trend Micro

VMware

Sr. Analyst & Operations Manager AMER Cloud Provider Program

Trend Micro

Sales Operations Manager

•	On-board all new hire Sales Reps for assigned region, as well as, new Enterprise Sales Support Reps to ensure that they are familiar with Trend Micro’s processes, Salesforce, Price Lists, Products, Quoting, Pipeline Management, resources, strategic sales scenarios, etc.
•	Work closely with Regional VP and Sales Operations on team Pipeline to ensure accuracy on Quarterly Forecast.
•	Assist Sales Reps with quoting. This includes preparing quotes for them while they are traveling or out of pocket at marketing events, as well as, discussing strategic and/or creative options as needed to win business. 
•	Proactively provide Regional Team with important information to help support them in having all the necessary tools to succeed as Sales Reps, and keep them informed on any changes relevant to their role. 
•	Efficiently prioritize incoming requests based on urgency and importance while ensuring that all requests are completed in a timely manner.
•	Assigned to be sole ESR to manage and collaborate with the Hitrust Team on the Hitrust Cyber Security Program initiative. This includes requests and shipment of all Hitrust appliances, opportunity management, quoting opportunities based on the Hitrust Pricing Agreement, and maintaining Hitrust tracking reports. 
•	Collaborate daily with all internal departments, customers, resellers, and distributors while maintaining a positive and helpful attitude.
•	Manage all Deal Registrations for assigned region and assist with opportunity qualification.

Enterprise Support Representative

At Trend Micro, I concentrate on being a Security Advisor for prospective customers, existing accounts, Channel Partners, and Distribution centers with a primary focus on New Product Sales. I currently support Mid-Enterprise Public Sector companies and collaborate with additional resources (Tech Support, Sales Engineers, Customer Service, Order Processing, Sales Ops, Lead Generation Team, etc.) in order to achieve the highest level of satisfaction for each customer.

Inside Regional Account Manager - Public Sector

As a Mid Market Inside Regional Account Manager at Trend Micro, I concentrated on being a Security Advisor for prospective customers, existing accounts, Channel Partners, and Distribution centers with a primary focus on New Product Sales. I supported Mid Market Public Sector, Commercial Businesses, & Healthcare Organizations and collaborated with additional resources (Tech Support, Sales Engineers, Customer Service, Order Processing, Sales Ops, Lead Generation Team, etc.) in order to achieve the highest level of satisfaction for each customer in my assigned territory.

Inside Regional Account Manager - Mid Market

While working as a Renewal Account Manager at Trend Micro, I proactively worked with assigned Customer Accounts to ensure a high level of Customer Retention rate by collaborating with Customers, New Product counterpart, Channel, Distribution, Customer Service Department, Technical Support, Order Management, and all other departments within Trend Micro on a daily basis.

Mid Market Renewal Account Management

At Steen-Hall Eye Institute, I utilized premium Customer Service, organizational, and time management skills as I managed Patient Scheduling for 5 doctors. Additional job functions included Medical Records, Accounts Receivable, Insurance filing, Phone Triage, and Patient Check-in.

Leah Methvin