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Leah Johnson
Franchise Performance Manager-Southeast Extended Stay at InterContinental Hotels Group (IHG®)
Leah Johnson is a dynamic and driven professional with a total of 18 years of combined experience in operations and consulting, focusing on enhancing customer service and organizational performance.
She has a proven track record as a Performance Manager in the hospitality sector, demonstrating expertise in areas such as Budgeting, Coaching/Training, Hotel Management, Customer Satisfaction, and the Hospitality Industry.
Leah holds an MBA in Hospitality Marketing from Les Roches International School of Hospitality and a BA in Sociology from Spelman College, reflecting her dedication to academic and professional growth.
Throughout her career, Leah has held key positions at renowned establishments including InterContinental Hotels Group (IHG®), where she served as Franchise Performance Manager-Southeast and previously as Franchise Operations Support Manager-Southeast and Brand Service Consultant.
Prior to her roles at IHG®, Leah gained valuable experience as a Front Office Manager, Reservations and PBX Manager, Assistant Front Office Manager, and Assistant Executive Housekeeper at Hyatt Regency locations.
Passionate about continuous improvement, Leah aspires to expand her skills and ventures into academia in the future, showcasing her commitment to personal and professional development.
