Lawrence Kersten, PhD
Chief Operating Officer | Change Agent | Integrator | Certified AWS Cloud Solution Architect, Developer, Security Specialist
Dr. Lawrence Kersten is an organizational performance expert with a strong background in aligning operations to strategy, leveraging operational opportunities, and fostering continuous improvement.
With a doctoral dissertation focused on service quality factors, Dr. Kersten brings a blend of academia and practical experience in delivering quality goods and services across various industries.
His expertise includes defining service operations for startups and elevating growth operations in medium-sized companies by applying tools from quality disciplines like Six Sigma and Lean.
As a results-driven leader, he sets ambitious goals aligned with company strategy, collaborates with employees to solve problems, and cultivates a culture of achievement, accountability, and continuous development.
Dr. Kersten's key strengths include being Restorative, Analytical, a Learner, having Intellection, and a sense of Responsibility.
His specialties span across Operations Management, Strategic Planning & Execution, Organizational Alignment, Risk Management, Quantitative Analysis, Entrepreneurship, Mentoring, Team Building, Customer Service, and P&L Management.