Lauren Luen

Lauren Luen is a seasoned professional with a passion for helping companies achieve sustainable growth through a customer-centric approach.

With a background in product development and manufacturing, Lauren has collaborated with Fortune 500 companies across various industries to drive business transformation and enhance customer and employee experiences.

Her expertise lies in combining quantitative and qualitative methods to conduct effective analyses, leading to the development and delivery of meaningful customer experiences.

Lauren's capabilities include Customer Experience Strategy, Human-centered Design, Business Strategy & Planning, Process Design & Re-engineering, and Product Strategy.

She holds an MBA with a focus on Management & Strategy, Marketing, and Operations from Northwestern University - Kellogg School of Management, as well as MSEE and BSEE degrees in relevant engineering fields.

Throughout her career, Lauren has held key roles such as Director of InsurTech Strategic Planning & Operational Excellence at Expedia Group, Head of Product Portfolio & Strategy at Chamberlain Group, and various customer-focused positions at esteemed organizations like PwC, Hexagon Marketing Services, and Ford Motor Company.