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Lauren Ford
Helping organisations around the world streamline their administration | Head of CX
Lauren Ford is a Senior Customer Success Manager for Key Accounts at HotDoc, a leading SaaS-based company based in Melbourne, Australia. With nearly 15 years of professional experience, she has developed a strong skill set that includes quantitative research, project management, and online community management, particularly within the healthcare sector.123
Her background encompasses roles in customer success and account management, where she has focused on enhancing client relationships and ensuring customer satisfaction.3 Ford's expertise is further complemented by her educational background and practical experience in eCommerce and healthcare, making her a valuable asset to the HotDoc team.23