Lauren Dillard

Lauren Dillard is a design leader currently serving as the Design Director for Financial Professional Experience at MassMutual.12 With a focus on problem-solving through design, she works to help MassMutual's customers secure their future and protect their loved ones.2

Professional Experience

Lauren has held several positions at MassMutual, including:

• Design Director, Financial Professional Experience (current role)5
• Interim Head of Product Design5
• Lead Product Designer5

In her current role, she leads the design efforts for the financial professional experience at MassMutual.6 Lauren is known for her strategic approach to product and service design, aligning design operations solutions with product and business goals.4

Education and Expertise

Lauren Dillard holds a degree from the Massachusetts Institute of Technology (MIT).1 Her expertise spans various areas of design, including:

• User experience (UX) design
• User interface (UI) design
• User research

She has also shared her knowledge as an adjunct professor of user experience design and information architecture at Jefferson University.7

Additional Roles and Initiatives

Beyond her primary responsibilities, Lauren has taken on additional roles within MassMutual:

• Led the relaunch of the Design and Technology Guild, which brought together designers and developers3
• Contributes to the design community through speaking engagements and thought leadership7

Lauren Dillard's LinkedIn username is indeed lldillard, where she maintains a professional presence and shares insights about design and innovation in the financial services industry.14