Albers School of Business and Economics at Seattle University

North Carolina State University

Digital Product Strategy  -  Driving Value-Based Innovation

Greater Seattle Area

Toptal

Digital Product, Delivery Team Lead

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $500+ million in annual revenue and triple-digit growth, Toptal is the largest fully distributed workforce in the world.

As a Delivery Manager, I build and lead teams of Technical Project Managers, UX/UI Designers, Developers, and Product Managers to deliver the custom software solutions desired by our clients.  Our team's goal is to deliver world-class client experiences, expanding the magnitude of our client relationships in both the SMB and the Enterprise space.

Senior Delivery Manager

- Lead implementation, launch, and expansion of iTrellis technology solutions for SMB and Enterprise clients; solutions included IT change management, custom software development, systems integration, and business intelligence
-  Utilized the Scaled Agile Framework (SAFe) methodology, Azure DevOps and Atlassian Jira for project planning, and Scrum/Kanban to deliver high quality, cost-effective solutions on time for clients who want to adopt Continuous Delivery best practices
-  Aligned interests of large stakeholder groups to agree to business and technical requirements for solutions
-   Identified valuable use cases to drive partnership development and support technology enablement for prospects within our target market
-  Drove internal systems optimization and process improvement initiatives, including business reporting, marketing templates, website development, and a CRM implementation

iTrellis, LLC

Technical Program Manager

- Led business development initiatives for the neurosurgery, orthopedic, and spine service lines across the five hospitals of the Swedish Health System
- Increased service line growth through cross-functional coordination with clinicians, marketing, finance, operations, and subject matter experts
- Collaborated with the Digital Innovations team to implement pilot programs for EMR-integrated patient engagement software
- Implemented processes to optimize communication and collaboration among network locations and specialties
- Managed integration of business solutions to reduce supply costs and improve surgical outcomes and customer engagement
- Utilized referral, market, financial and other data sources as the basis for developing outreach strategies, reporting outcomes, and determining priorities

Swedish

Senior Business Development Specialist

- Supported entrepreneurs and small businesses in business development, strategy, operations, and profitability improvement
-  Implemented SaaS solutions to improve the efficiency, quality, and costs of service delivery
-  Developed automated process workflows for clients, created process flow diagrams, and facilitated client specific training

Coalesce Industries, LLC

Founder, Principal Consultant

- Aligned marketing/outreach blueprint to support the company-wide strategy and established annual targets for business development initiatives and physician referrals within an oncology-focused service line
- Integrated programming and services to improve the patient experience, satisfaction,
and overall customer service
-  Built and maintained relationships with industry leaders, partnerships with key organizations, vendors, and key stakeholders

SCCA Proton Therapy Center

Manager, Partner Initiatives & Business Development

- Oversaw workforce development initiatives and Community Benefit projects, including recruitment, leadership training, and community-based activities
-  Served as a liaison to academic administrators, business leaders, government officials, and community members to build awareness of, support for, and involvement in organizational strategic initiatives
-  Met financial objectives by preparing budgets, monitoring expenditures, submitting performance reports to philanthropic donors, and fulfilling all grant contract deliverables and documentation
-  Supervised program staff and provided orientation and proper training in compliance to the organization’s policies and procedures

Lauren Beam