Youngstown State University

Product Manager at Patriot Software, LLC

Leads multiple teams across multiple domains to consistently deliver value
Builds relationships, internally and externally, to understand workflows, pain-points, and opportunities
Collaborates across the organization to unite in vision and purpose
Creatively develops solutions to continually drive innovation and problem solving

Patriot Software, LLC

Senior Product Manager

Provide requirements for new features and bug fixes to improve revenue growth, including increased productivity for existing customers
Pioneer and grow relationships with third party vendors to create additional value through integrations
Coordinate cross-platform improvements by defining data mapping throughout internal processes
Create and document procedures and best practices for Sales and Support teams

Autosoft DMS

Business Analyst Quality Assurance

Utilized dealership Accounting experience to assist customers with Accounting, Payroll, or Software related questions and procedures.
Collaborated within own work group and across multiple departments to resolve customer's issues
Served as product user testing for defect resolution, new product features, and user acceptance

Accounting Specialist

Assisted the sales team  with new and current customer activations, plan and device changes, and preventing fraud.

Verizon Wireless

Order Review Advisor

Negotiated payment and reasonable payment arrangements within corporate guidelines for accounts in different degrees of delinquency.

Financial Services Representative

Maintained new and used inventory. Recorded purchases and made payments to vendors. Created client accounts and managed monthly customer statements.

Laura VanBrocklin