California State University-Dominguez Hills

New York University

Florida State University

Documentation Specialist, Technical Writer, Procedure Writer, Content Management Systems Specialist, Business Analyst, Process Analyst, Project Manager, Trainer/Instructor

Knowledge/Content Management, Repository Design, Process Improvement, Confluence SME
- Built big picture strategy for knowledge management across all technology groups.
- Developed content management strategies and implemented solutions. Established taxonomies, storage paradigms, and policies for maintenance and attestation. 
- Designed repository structures for new and existing Confluence spaces. Created multi-path navigation to destination content. Leveraged multiple automations for link collection, cross–linking, embeds, data aggregation, content labeling (metadata tagging), and more. 
- Launched Knowledge Mapping initiative to increase content visibility across the enterprise, to discover and reduce siloed, duplicated, and out-of-sync content, and to cross-link technology content throughout the enterprise.
- Researching AI solutions for knowledge capture and content management.
- Working with developers, system architects, technology business leads, product owners and SDLC compliance.
- Conducting process analysis as needed/observed, and contributing to improving processes and procedures for cost savings and incident prevention.

LPL Financial

Assistant Vice President, Technology Knowledge Management

Freelance work in documentation, content creation, portfolio website design, and internet presence consulting for individuals, small businesses, and non-profit organizations.

Tech by LLM

Documentation, Content Creation & Management, Web & Wiki Design

Short-term contract position performing documentation conversion, migration and redesign.
- Worked with Chief Architect to gather information on the company's software product offering, in order to convert existing documentation into an online format, and to determine the scope of product information not yet documented.
- Worked to develop taxonomy for content.
- Developed standards for documentation style, delivery and voicing.
- Developed navigation structure for wiki.  Organized and edited content as needed.  Created new pages and links as needed in the wiki.
- Migrated/converted content from existing Word documentation, Trello cards, screenshots, and other materials to browser-based wiki format.
- The version of MediaWiki provided for this project did not include the GUI editor plug-in, so the formatting for each page in the wiki had to be hand-coded, using MediaWiki syntax and HTML.

CloudFrame Inc.

Documentation Specialist, Repository Design

Project Manager
- Managed internal and client documentation project deliverables, with teams of varying disciplines - mechanical, electrical, operations, IT and others.  

Document/Content Management
- Designed, built and maintained SharePoint sites and pages for team collaboration, document storage, document life cycle management, metadata management, and informational/educational purposes.  
- Analyzed and recommended ECM software and supplemental apps/tools.  
- Developed taxonomies/hierarchies for content organization.
- Built new online employee handbook and document library/knowledge center in SharePoint for the Commissioning & Startup Group.

Technical Writer/Procedure Writer
- Developed/wrote/compiled procedures for the maintenance of equipment used in power plants throughout the Southeast.  Equipment included pumps, fans, motors, conveyors, instrumentation, etc.
- Contributed to the development of writing, content and formatting standards.

Hargrove Engineers + Constructors

Project Manager, Procedure Writer, Document Management

- Co-writer for grant applications and proposals to seek funding for shoreline restoration, and environmental protection for Dauphin Island, Alabama, and surrounding wetlands.
- Designed and managed website and social media presence.
- Designed presentations, and co-presented proposals to Alabama state legislators.
- Attended hearings on proposed legislation as a representative of the organization.

Dauphin Island Restoration

Grant Writer, Proposal Writer, Social Media Manager

VP in the Enterprise Content Management group in Global Wealth Management Technology. Functional roles: Client Relationship Manager, CMS Project Manager, Business Analyst. Responsible for engaging new (internal) clients, gathering requirements, strategizing solutions, managing projects, and supporting users. Extensive experience with SharePoint & Documentum.

Highlights:
- Set up first implementation of Microsoft SharePoint 2007 (MOSS) team sites and document repositories for this group. Converted unstructured documents into structured, indexed, database-oriented lists with metadata.
- Took the lead in encouraging team members to use online collaboration and best practices for content management.
- Designed & developed informational intranet website for the group, advertising product offerings and educating end-users on state-of-the-art content management.
- As Project Manager, managed the migration of a DocuShare repository to Documentum.

Merrill Lynch

Vice President

PM for a document management system built on the Livelink product from OpenText.  Recommended and oversaw implementation of product enhancements and customizations. Supported 10,000 users.  Lead initiatives with cross-organizational staff of six, including developers, project managers, and support personnel.

Highlights:
- Slashed problem ticket queue from ongoing average of 150 to 10 by creating online knowledge center, and designing and implementing new support procedures.
- Cut support costs in half by implementing self-service support model for users through new intranet help website. Site received 15,000 hits in the first 90 days.  Within six months, site began averaging 20,000 hits per month.
- Implemented reorg-proof process model for support team to eliminate downtime and delayed response during personnel turnovers, and to eliminate inaccurate and non-standard responses to user queries.

Product Manager

Analyst/Strategist on the B2B Services team.  Assisted in requirements-gathering, development of business and marketing plans, and solutions strategy.  Participated in initiatives for various product and service offerings as project manager and analyst.

Business Analyst

Consultant through my company (LMA Business Solutions) for this software development firm.
- Developed training area of intranet website.
- Documented product interface and basic system logic.  All documentation in HTML with Javascript glossary term popups and other features.
- Videotaped product design and engineering presentations given by developers, created MPEGS of these videos, and published to intranet site for documentation purposes and to facilitate training of new hires.

Transindigo

Technical Writer, Video Production

Consultant through my company (LMA Business Solutions) in the Wholesale Architecture software development group. Developed “knowledge modules” (self-contained, transportable HTML documentation – one module for each product), used by the Enterprise Infrastructure Group in the Wholesale Bank.

Chase Manhattan Bank

Technical Writer

Consultant through my company (LMA Business Solutions) for this financial security software development firm.  Designed user manuals for an electronic certifying authority product, and a micropayment system product. Wrote all six manuals (for six different components of the system, used by six different groups of users) for first version of the certifying authority product. Wrote end-user manual for micropayment system product.

Managed three consultants hired through my own company (LMA) for documentation and administrative projects.

Certco

Technical Writer, Consultant Manager

President and owner of LMA Business Solutions (L. Martin Associates Inc.), a small professional services firm.  Clients included Fortune 500 financial firms, small software companies and non-profit organizations.

Placed LMA-trained consultants in client companies, to fulfill roles such as business analyst, technical writer, software trainer, and marketing strategy & planning.

The LMA Film & Video division provided services in advertising concept development and production of training/instructional video, corporate product video, and broadcast television commercials.

Information on the positions held through LMA (1997-2001) are broken out as individual companies in the listing of jobs below this.

LMA Business Solutions

President

Consultant for this small software design startup.
- Designed and wrote user guides for a network sniffer/debugger/diagnostic application (versions for Sybase and Microsoft SQL Server).
- Designed and wrote user guide for a software protection tool for encrypting EXEs, DLLs and other application files.
- Designed & conducted training program for salespeople to learn about the company's products - how they functioned, how to speak about them.
- Developed sales presentations and marketing video for trade show in San Diego.  Participated in trade show as booth salesperson and presenter.

Highlights:
- Reduced marketing expenses by $100,000 by designing, directing and producing a promotional video for a trade show at a fraction of the cost that client had previously paid to another advertising firm for an unsatisfactory result.

Astratek

Technical Writer, Trainer, Marketing, Video Production

Consulting position. Worked on a number of projects, ranging from 6 months to several years in duration, over the course of the dates listed above. Designed and wrote user guides for the following departments:
-- Mutual Funds Product Development
-- Trading Floor Systems
-- Credit Portfolio Management
-- Market Risk Management
-- Financial Services Technology
-- Global Assets
-- Retirement Systems

For the Global Assets group, managed three consultants hired through my company (LMA) for documentation projects.  For the Retirement Systems group, managed two consultants hired through my company (LMA) for documentation and QA projects.

Dates overlap with work performed at Bankers Trust subsidiaries Certco and Astratek, since I was managing or working on projects with all three companies over the dates listed above.

Bankers Trust

Documentation Manager, Technical Writer 

Employee for this software development company.
- Wrote user guides for Windows and Macintosh versions of a file transfer application, a product based on the LU 6.2 file transfer protocol.
- Designed and wrote user guide for OS/2-based electronic software distribution application.
- Wrote portions of and helped design screen layout for context-sensitive online help with hypertext software distribution product.
- Proofed and edited user manuals for other platforms (mainframes, mid-range systems).
- Tested file transfers between DOS and MVS versions of product.
- Created data files for transfer, ran test scripts.
 - Conducted design analysis for intuitiveness and flow of all GUI applications.

Spectrum Concepts / Legent Corp.

Provided part-time technical writing services periodically to this boutique software design firm (financial modeling software) during the dates listed above.  (Side project while working on other projects at Merrill Lynch during this time period.)  Edited and wrote portions of user guide for a spreadsheet/macro/circular reference conversion application, which allowed for automatic, error-free conversions from Lotus 1-2-3 to Microsoft Excel for Windows.

Micro Modeling Associates

Consulting position. Worked on a number of projects ranging from 6 months to several years in duration, over the course of the dates listed above.  (From 1997-2001, was hired directly through my own company, LMA Business Solutions.)  Designed and wrote user guides for the following departments:
-- R&D
-- Financial Analysis Products Development
-- Cash Equity Trading Systems

In the Cash Equity Trading Systems group, managed three consultants hired through my company (LMA) for documentation projects.

For details on work experience during this time period, see resume for work prior to 2000 at this link:  https://www.techbyllm.com/experience

Laura Martin