Laura Gonia is a highly accomplished marketing and communications leader with a passion for building high-performance teams and fostering customer loyalty. Currently serving as the Global Head of Customer Service at SHARE NOW, Gonia has extensive experience in marketing, business development, and customer relations. Prior to joining SHARE NOW, she led marketing at ReachNow, where she oversaw customer acquisition, brand management, and business development for several mobility services. With over a decade of experience at Weber Shandwick, Gonia has worked with major clients such as Sonos, Amazon, and Samsung, earning her recognition as one of the 50 client experience leaders. Gonia is a magna cum laude graduate of Gonzaga University, where she pursued a Bachelor of Arts degree in public relations with an emphasis on advertising and political science. Her expertise in customer lifecycle management and global marketing has made her an invaluable asset to SHARE NOW.