Laura Gonia

Laura Gonia is a product leader at Delivery Hero, a global online food delivery company. She currently holds the position of Director of Product at the company.13

With over 10 years of experience in the industry, Laura has established herself as a highly skilled professional in building high-performance teams and delivering impactful customer-focused products.3 Her expertise lies in product management, marketing, and customer experience.

At Delivery Hero, Laura has been involved in various aspects of the company's product development:

1. She has worked on HeroCare, which appears to be Delivery Hero's customer service platform, specifically focusing on agent tools.2

2. As a leader, Laura is known for her ability to provide vision, structure, and compassion to her teams.1 She has a talent for identifying and amplifying people's strengths.

3. Her role involves overseeing product design and development, particularly in areas related to customer service and experience.23

Prior to her current role, Laura held leadership positions in marketing. As Head of Marketing, she demonstrated strong skills in delivering strategic vision and building effective team structures.1

Laura's professional focus areas include:

• Product management
• Customer experience (CX)
• Customer service (CS)
• Team leadership and development
• Marketing and communications

Her LinkedIn profile can be found under the username "lgonia"12, where she likely shares insights and updates related to her work in the product and customer experience domains at Delivery Hero.