Laura Gallant

Laura Gallant is a renowned director of operations, with years of experience and expertise under her belt. She currently works at The Service Profit Chain, where she heads the operations department, overseeing different activities aimed at ensuring customer satisfaction with top-notch services. Laura's outstanding leadership skills have helped her to steer Service Profit Chain towards achieving its set targets, increasing revenue, and expanding its customer base.

Before joining the Service Profit Chain, Laura worked in several other organizations, where she held different positions and played a critical role in the overall success of those organizations. She has honed her skills and expertise in areas such as operations management, customer service, quality assurance, sales, and marketing.

Laura is a dedicated and hardworking individual, always striving to deliver her best in every task she undertakes. She is a team player who collaborates well with others to achieve a common goal. With her vast experience, excellent leadership skills, and passion for delivering excellent services, Laura is a valuable asset to any organization she works with.