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Laura Egglestone
Director of Sales Operations, Services & Support at HERE Technologies
Professional Background
Laura Egglestone is a highly accomplished professional specializing in Geographic Information Systems (GIS) and business operations within the technology sector. With an extensive career at HERE Technologies, Laura has made significant strides in various leadership roles, contributing to both operational excellence and product innovation. Presently, she serves as the Director of Business Operations for Professional & Technical Services at HERE Technologies, where she oversees critical aspects of business operations, ensuring optimal efficiency and service delivery across multiple divisions.
Throughout her tenure at HERE Technologies, Laura has continuously elevated her career trajectory by taking on roles of increasing responsibility. Initially joining the company as a Technical Process Engineer, she quickly demonstrated her technical acumen which led to her promotion to Quality Testing Manager. In this capacity, she played a vital role in ensuring the highest standards of product quality, thereby reinforcing the company’s commitment to excellence. Subsequently, Laura's exceptional communication and strategic skills paved the way for her transition to the position of Technical Customer Support Manager, where she managed customer relations and technical support, enhancing customer satisfaction rates.
Laura’s dynamic career path also includes a significant role as Senior Product Marketing Manager. In this position, she was instrumental in developing marketing strategies for innovative products, positioning them effectively within the competitive landscape of the GIS industry. As the Chief of Staff for Quality & Global Technical Services, Laura further honed her leadership skills by managing cross-functional teams and spearheading initiatives that fostered collaboration and operational efficiency.
Education and Achievements
Laura Egglestone holds an impressive educational background, having studied Geography at the University of Leicester, where she earned her Bachelor's degree (BA). Her passion for geography, technology, and data analytics led her to pursue a Master of Science (MSc) in GIS at the same esteemed institution. This solid educational foundation provided her with a robust understanding of geographic technologies and their applications in real-world scenarios.
Laura’s academic achievements, combined with her extensive professional experience, have earned her recognition as a thought leader in the GIS and technology sectors. Her work in improving operational processes and product delivery has not only benefited HERE Technologies but has also contributed to the industry's overall advancement.
Achievements
Laura’s career is marked by a series of notable achievements that underscore her expertise and commitment to excellence. Under her leadership as Director of Business Operations, she has successfully implemented innovative operational frameworks that improved efficiency, reduced costs, and increased service response times. Her strategic foresight and analytical skills have positioned HERE Technologies to navigate the evolving landscape of the geographic information systems market effectively.
Furthermore, Laura has played a pivotal role in developing training programs aimed at upskilling employees within the technical services department. Her dedication to team development and fostering a culture of continuous improvement demonstrates her commitment to not only her organization's success but also to the growth and advancement of her colleagues. Laura’s initiative in enhancing customer engagement strategies while serving as a Technical Customer Support Manager significantly contributed to higher retention rates and customer loyalty, showcasing her understanding of customer dynamics in the tech industry.
In addition to her operational achievements, Laura is known for her collaborative spirit and her ability to bridge the gap between technical teams and business stakeholders. This unique skill set has made her a valuable asset in high-stakes projects where interdepartmental collaboration is critical for success. Laura's leadership philosophy centers on empowering her teams, which has led to highly productive work environments and successful project outcomes.
tags':['Geographic Information Systems','Business Operations','HERE Technologies','Product Marketing','Customer Support','Quality Assurance','University of Leicester','Leadership Development','Operational Efficiency','GIS Technology'],'questions':['How did Laura Egglestone develop her expertise in geographic information systems (GIS)?','What were some key initiatives implemented by Laura Egglestone in her role as Director of Business Operations at HERE Technologies?','In what ways did Laura Egglestone’s educational background at the University of Leicester influence her career trajectory?','How has Laura Egglestone managed to merge technical expertise with business operations to drive success at HERE Technologies?','What role did Laura Egglestone play in enhancing customer engagement during her time as Technical Customer Support Manager?']}
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