Larry Finlay

Larry Finlay is an accomplished Customer Support and Cloud Managed Services lead with a strong background in overseeing globally-distributed teams in the Enterprise Applications software industry.

He brings extensive experience in Cloud computing and supporting customers in SaaS environments, having worked with prominent platforms like Oracle, Workday, ServiceNow, Coupa, iValua, SAP, and Microsoft.

Larry excels in managing teams that cater to a diverse range of customers, from multinational corporations to SMEs, and has a proven track record of successful partnerships and negotiations with key stakeholders to enhance operational efficiencies and customer satisfaction.

With a diverse educational background that includes an MSc from The University of Edinburgh, a BAH from Queen's University, and an Executive MBA from Henley Business School, Larry combines academic knowledge with practical expertise.

His professional journey includes significant roles such as Director of Tech Support at ServiceNow, Global Service Management Lead at KPMG UK, Managed Services Lead at KPMG UK, and various leadership positions at Oracle, where he managed cloud support, customer success, and product defect diagnosis and escalation.

Larry's skills in call centre performance and program management, combined with his strong communication abilities for articulating business plans and conducting operations reviews, have consistently contributed to his success in the industry.

Throughout his career, Larry Finlay has demonstrated a commitment to excellence in customer service, team management, and technical proficiency, making him a valuable asset in the field of Enterprise Applications and Cloud Managed Services.