Florida State University

MSP Security Advisor

CrowdStrike

Distributions Sales Manager, MSSP

FY 24' 170% Quota Achievement #1 North America MSSP Rep with other 4 million net new ACV

Alliance Sales Manager, MSSP

-Identify new MSSP partner accounts and execute an account strategy to close new business opportunities and expanding revenue by selling to MSSP partners across North America.
-Scope, negotiate and bring to closure agreements to exceed booking and revenue quota targets.
-Establish access and maintain existing relationships with key decision makers across MSSP partners to drive all pertinent issues related to sales strategy and goal attainment.
-Presents and promotes CrowdStrike’s value proposition and capabilities that enables the MSSP partner to build a profitable CrowdStrike business
-Collaborate with operative peers across functions (including Marketing, Sales Operations, Services, Customer Support)
-Strategize closely with our Solutions Architects (SAs) to close business.
-Capture, maintain, and disseminate accurate and relevant prospect information using Salesforce.com
-Consult with our existing MSSP partners to recommend additional solutions from the CrowdStrike portfolio.
-Devise and execute account strategies and plans to maximize account growth.
-Determine whitespace in accounts and create value based presentations to promote upgrades and cross-sells.

Regional Sales Manager, MSSP

-Help lead initiatives to generate and engage with partners to build new business for Cybersecurity and Managed IT services for the company. 
-Work with management and partner success managers to build strategic business development plans and take ownership of their execution. 
-Develop a strong pipeline of new partners through direct or indirect customer contact and prospecting 
-Help on-board large partners to the MSP program through a detailed enablement plan that includes both technical and commercial steps. 
-Help increase MSP Program presence at industry events, in person and online. 
-Use a consultative selling approach to align business challenges with IT solutions. 
-Provide feedback from your partners to help drive the product roadmap.
-Provide accurate and timely forecasts, funnel hygiene, and target updates to meet sales objectives. 
-Work closely with distributors and assist in execution of recruitment strategies. 
-Coordinate with various sales functions, to ensure partners receive the best possible service from all Trend Micro departments.

Trend Micro

Strategic Business Development Manager - MSP

-As a National Channel Account Manager, I work to grow sales and market share with Trend Micro's technology partners/prospects. In this role, I develop new security business and educate partners among new security practices.

-Collaborate with Distribution Vendor contacts, internal sales, marketing resources to create go-to-market strategies to best align with partner’s needs. Work with Trend Micro's biggest MSP partners globally. 

-Trend Micro is number one leader in XDR security according to Gartner and Forrester among others. We also work within container security, Co-Managed XDR/SOC, email security, mobile security, UTM, and many more. We have strong integrations within the RMM/PSA toolset.

National Channel Account Manager - MSP

-As a Security Account Manager, I work to grow sales and market share with ConnectWise's Security technology partners. In this role, I develop new security business and educate partners among new security practices. 

-Security (Anti-Virus, SIEM, E-mail Filtering, Dark Web Monitoring, Vulnerability Scanning, Network Threat Detection & Response) SME and technical sales resource supporting global revenues with best-in-class solution offerings from our Technology Solutions Vendors.  Including – Webroot(AV), Bitdefender(AV), Malwarebytes(AV), AlienVault (SIEM), The Email Laundry (Email Filtering), Cylance (AV), Sentinel One (AV) Vipre(AV), IBM MaaS 360 (Mobile Device Management), ESET(AV), Foresite(Managed Security) & Perch (Co-Managed Network Threat & Detection).

Collaborate with Technology Solutions Vendor contacts, internal sales, marketing resources to create go-to-market strategies to best align with partner’s needs. Work with ConnectWise’s large partner base among Canada and United States.

-Leading team in Sales Qualified Opportunities to generate new business, almost tripling required metrics in first two full months. Leading member on team and averaging 50-60 daily calls to generate new business. Finished year at 116 percent and Q4 at 115 percent

ConnectWise

Security Account Manager

- Maintain and grow the post-sales relationship with Partners in the New York, Maine, Vermont, and the New Hampshire area for over 300 partners 
- Schedule and conduct business review calls with customers to ensure ongoing success utilizing our solutions for their business needs 
- consistently met or exceeded assigned monthly, quarterly, and yearly KPIs. 2018 Q1 #1 producer among team for quota at 150%. Leader in sales qualified opportunities to generate new business as well.
-worked with vendors to help partners among business efficiency, security, and backup/automation to help grow partner's portfolio of offerings.

Territory Account Manager

- Maintain and grow the post-sales relationship with Partners in the North Central, Canada, and Southeast territories for over 800 partners
- Schedule and conduct business review calls with customers to ensure ongoing success utilizing our solutions for their business needs
- consistently met or exceeded assigned monthly KPIs
-leader in dials and quota among team.
-worked with vendors to help partners among business efficiency, security, and backup/automation to help grow partner's portfolio of offerings.

Sales Associate/Strategic Account Manager

-Responsible for assisting all customers with their questions about any of our supported software to the best of his/her ability and in a professional and courteous manner
-Always willing to find answers to all questions addressed to them
-Ready to research questions using a variety of manuals and resources, and working with other consultants and staff in answering any customer's questions
-Familiarize themselves with the research and information resources and knowledge bases at hand
-Willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations
-Expected to stay abreast of current news, system information, problems, changes and updates relevant to our partner clientele
-Take incoming phone calls from support queue
-Pre-process tickets on ConnectWise Support boards
-Check voicemail for support
-Identify and escalate situations requiring urgent attention
-Track and route problems and requests
-Log all help desk interactions and document resolutions
-Document, track and monitor problems to ensure a timely resolution
-Explain to Partners how the implementation of the different software is most successful in regards to
scheduling consulting services, preparing for successful implementation and monitoring the progress of
preparation steps
-Assist with partner communication for internal departments
-Review sales agreements

Partner Support Consultant

Generated status reports, updated database with project information, and reviewed paperwork for job completion. Drafted field procedures for technicians and standard operating procedures for other project coordinators for company-wide use. Communicated with engineers and project managers via telephone and email regarding project issues. Trained colleagues on new and updated documentation. Reported discrepancies of engineer schedules and work while onsite and resolved technical problems as they occurred onsite. Worked with partners such as McDonalds, Marriott, Hilton, Chase Bank, and many more.

Kyle McCaffrey