ArtCenter College of Design

Indian Institute of Technology, Guwahati

Institute of Engineering and Technology

Design Research & Strategy

Wabtec Corporation

Transportation Research & Strategy

Amazon Web Services (AWS)

loT Researcher

GE Transportation

Sr UX Design Researcher

Conducted workshops to empower different teams with UX principles and Systems Thinking.
Built STEEP based long term and short-term strategic service roadmaps to innovate products and meet automotive industry needs.
Built a central collaborative system to share information with in the company.
Conducted user research and built test plans to test voice modulated heuristics in car infotainment systems.

DENSO TEN AMERICA Limited

Design Researcher

Conducted desirability studies to define product portfolio and user needs.
Brand Strategy – conducted workshop to identify brand values and build assets to market product(s)
UX planning to conduct trials for the autonomous vehicle.
Built quality assurance standards for the UX activities for the trials.
Strategized value proposition and contributed in building pitch decks for the company.

aiPod

UX Research & Strategy Intern

The project addresses challenges that short haul trucking industry as well as container terminals are facing due to institutional practices which are prevalent to this industry. The project attempts to develop trust and bring transparency among the stakeholders to significantly improve freight efficiency and avoid sudden economic disruptions. 

Designed an appointment system for the container terminals to cater the needs of the freight forwarders, drayage companies and the terminals.

Conducted structured and non-structured stakeholder interviews, affinity analysis to document and understand their attitudinal viewpoints about the inefficiencies in their immediate touch points. Many field visits were done to shadow stakeholder's work flow in the existing ecosystem. Researched and studied industry trends and critically bench-marked proposals made earlier to do the same. Developed wire-frames for responsive design and conducted multiple iteration of tool using A/B testing, and conducted validation exercises with the potential stakeholders.
Developed business opportunities to streamline the workflow of the container supply chain system and cater stakeholder pain points regarding transparency and trust value in the system.

Design Researcher/Strategist - Sustainable Container Freight Transportation - Graduate Thesis

A transportation system designed to connect the event visitors to the upcoming RAMS stadium in the city of Inglewood and in-turn bring benefits to the Inglewood community and local businesses. 

Conducted in-depth interviews and focused group sessions to gain insights on the behavior, interests, hopes and fears of the people of Inglewood and visitor's  perception of the city. Researched and critically analyzed existing and upcoming transportation trends to define a sustainable mobility solution which can cater both community needs and event visitor's pain points.  Detailed personas were made based on user's life stage, occupation and generation stereotypes to build a number of use cases to detail out the design criteria. The wire-frames were users tested and ideations were regularly validated with potential stakeholders to define a desirable proposal.  Business cases were made to build public private partnerships between service providers like Uber etc., the city of Inglewood and local community to uplift the economic structure of the city.

City of Inglewood

User Experience Researcher/Designer - Mobility Solutions for City of Inglewood - Sponsored Studio

A team of 9 designers of Graduate Transportation Systems and Design department at ArtCenter College of Design were given this project from the ArtCenter community to envision and ideate on the future of ArtCenter Labs.  

The research included both qualitative or behavioral and quantitative analysis which included a series of stakeholder interviews, shadowing, KJ method, POEMS etc. to understand the learning procedures and challenges across various disciplines in the school also to get the industry perspective about the prospects or simulations. This allowed us to set up value criteria and design guidelines for the future ArtCenter Lab. 
Various scenarios were made and user tested with the students as well as faculties across all disciplines over a set of 15 tools, both physical and digital to understand their adaptability to new form of design procedures. 
It was learnt that a co-design methodology should be adapted to design and prototype various tools that would be multidisciplinary and human centered in nature.  

Developed an end to end executions strategy to realize the Immersion Tool Concept for the future ArtCenter Labs. The Concept was presented in front of the ArtCenter administration and industry experts.

User Experience Researcher/ Designer - The ArtCenter Immersion Tool - Sponsored Studio

Comrade is a curated user experience that autonomous vehicle technology will cast on transportation industry. 
The project involved research and development of  user scenarios in the context of shared autonomous mobility patterns in the year 2025. A complete business strategy was designed and proposed to the Jaguar-Land Rover group.
Originally the project was done under the title I-Can, with a team of six designers that involved a series  of informal interviews, prototyping and user testing of various scenarios.

Jaguar Land Rover North America

Concept Designer - Comrade - Sponsored Studio

Industrial design

Projects:-
Design and Development of Aluminium Intensive City Bus Design
Design and Development of Low Cost Rural Street Light
Design and Development of Interior Lighting Solutions for Low Cost Urban Housing
Design and Development of Light Therapy Products for Acne Treatment

Industrial Design Center, Indian Institute of Technology Bombay

Design Research Associate

Interaction design, User experience design, Information design

Worked as an information architect and strategist on a multi-modal travel mobile application for the marketing and sales employees.

Wipro Technologies

User Experience Designer

Department of Design, Indian Institute of Technology Guwahati

Teaching Assistant

Projects:
1. Reduction of rework at 'shower test leakage rectification area'.
2. Reduction of rework at 'brake test rectification area'.

learned and applied 'QC story' methodology

Kunwar Walia