K'Shelle Waller

K'Shelle Waller is a Product Support Analyst at Help Scout, where she focuses on enhancing customer success and product support. She has a background in customer success management and product specialization, having previously held roles that contributed to her expertise in these areas.13

Education and Experience

• Education: K'Shelle graduated from the University of Pennsylvania, which has equipped her with a strong foundation for her career in product support and customer relations.1
• Professional Background: Before her current role, she served as a Customer Success Manager and Product Specialist, showcasing her ability to bridge customer needs with product capabilities.3

Community Involvement

K'Shelle is also active in leading employee resource groups (ERGs) at Help Scout, such as "Who Run The World" and "Hues of Help Scout," indicating her commitment to fostering an inclusive workplace culture.2

Her LinkedIn profile reflects her professional journey and contributions to the field of customer support and product management.1