Krzysztof Gradzik

Krzysztof Gradzik is a seasoned professional with over 20 years of experience in service industries including telecommunications, financial services, legal services, and retail.

He is a Certified Product Owner and currently serves as the Unit Manager and Product Owner of Credit Risk and Sales Fraud Prevention since January 2019.

Prior to this role, Krzysztof held the position of B2C Managing Director, overseeing debt portfolios of investment funds, banks, pay-day lenders, and telcos until September 2018.

His extensive background includes being the Head of Credit Risk, Billing, and Collection at Polkomtel, where he managed credit risk processes, debt collection, fraud management, Revenue Assurance, and reporting.

Krzysztof has experience in organizational and process transformations, particularly in Finance and Customer Operations, leading to a leaner structure and enhanced productivity.

Throughout his career, he has excelled in revenue analysis, accounting, customer billing, settlements, Revenue Assurance, and Bad Debt departments, emphasizing the use of analytics in debt collection and Revenue Assurance fields.

He has managed complex projects such as IPO preparations, system transformations, automation, and operational systems development in multinational environments.

Krzysztof Gradzik believes in continuous improvement, lean management, employee engagement, and empowering individuals to enhance customer experiences and journeys.

He is fluent in Polish, English, German, and Spanish, showcasing his multilingual capabilities.

Krzysztof's educational background includes certificates in Investment advisory and anticipated PhD in Pension and investment funds from SGH Warsaw School of Economics, along with a Master's degree in Finance & Banking from the same institution.