Krystalle Voecks

Krystalle Voecks is the Director of Technical Services at the Unitarian Universalist Church of Jacksonville (UUCJ) in Florida.1 She has a diverse background in technical support, project management, and content creation.

Professional Experience

Current Role: As the Director of Technical Services at UUCJ, Krystalle's responsibilities include:

• Developing new projects and recommending SaaS solutions to improve workflows
• Creating and implementing communication strategies using various media
• Managing social media profiles and developing growth strategies
• Administering cloud-based CRM, VOIP, and related tools
• Hiring, training, and managing both remote and local staff
• Developing and maintaining project training curricula
• Team leadership and mentoring
• Writing and maintaining knowledge-base documentation
• Evaluating metrics for customer retention, growth, and internal agent QA1

Previous Roles: Krystalle has held several positions in the media and technology sectors:

• Stage Manager at Jobsite Theater in Tampa, Florida2
• Columnist and Contributing Editor for Weblogs Inc, where she wrote about MMORPGs and contributed to various gaming websites
• Site Lead for Massively.com, overseeing staff and content
• Contributor for Creative Loafing and Icrontic.com
• Sole Proprietor of ToV, offering website design, hosting, and digital engagement services1

Skills and Expertise

Krystalle's skill set includes:

• Project management and workflow optimization
• Technical writing and documentation
• Social media strategy and implementation
• Team leadership and mentoring
• Customer support and escalation management
• Content creation for various media platforms
• CRM system administration
• Remote work and telecommuting expertise1

With her extensive experience in technology, content creation, and project management, Krystalle Voecks brings a wealth of knowledge to her role as Director of Technical Services at UUCJ.