LeTourneau University

Kilgore College

Notable

Solution Delivery Manager

• Successful RCM Implementations: Led the successful completion of five Revenue Cycle Management (RCM) implementations, emphasizing authorizations. Achieved a 100% success rate in project delivery, ensuring that all implementations were completed on time and within scope,
• Team Leadership and Recommendations: Provided leadership to cross-functional teams and delivered recommendations for current and future state implementation reviews, resulting in a 15% improvement in the efficiency and effectiveness of RCM processes.
• On-Time Project Delivery: Accountable for on-time and on-scope project delivery, addressing obstacles and risks. Maintained a 95% on-time project delivery record and improved adherence to internal procedures by 10%
• EHR Expertise: Demonstrated strong experience with Epic, Cerner, and Meditech, including configuration and troubleshooting. Ensured smooth transitions from current to future state workflows, leading to a 20% reduction in workflow disruption during transitions.
• KPI Tracking: Tracked and monitored key performance indicators (KPIs) for automation opportunities, leading to a 30% increase in automation benefits realization and a 15% enhancement in Revenue Cycle and Financial performance.
• Collaboration with Automation Developers: Collaborated closely with Automation developers to design automation architecture and technology solutions. Optimized efficiency and effectiveness in automation, resulting in a 20% reduction in manual efforts and a 25% increase in automation efficiency.
• Customer Success and Retention Excellence: Implemented strategies and initiatives to enhance customer success and retention within Revenue Cycle Management (RCM) projects. Achieved a notable increase in client satisfaction, evidenced by a 20% improvement in customer retention rates and positive feedback on project outcomes.

Olive

Implementation Project Manager II

•	Strategic Project Management: Proficiently managed projects across SHCN Clinical Programs in the field of Care Management, ensuring alignment with business requirements and objectives. Achieved a 95% project success rate and ensured projects consistently met their intended objectives.
•	Complex Requirement Translation: Translated complex business requirements into operational projects, resulting in the successful implementation of solutions that met specific business needs. Reduced project ambiguity and scope creep by 20%.
•	Large-Scale Implementation Collaboration: Collaborated with a team of IT specialists, administrators, and consultants to create a smooth implementation of the Meditech Expanse across the health system's 33 facilities. Ensured the seamless rollout of the system across all facilities, improving operational efficiency by 15% and reducing the time required for staff to adapt to the new system by 30%

Steward Health Care

IS Clinical Applications Project Manager - PMO

•	Achieved "Best in KLAS" Recognition: Played a pivotal role in Pelitas's recognition as "Best in KLAS" for Patient Access, Services, Support, and Solutions for two consecutive years, contributing to a 40% increase in market visibility and client trust.
•	Strategic Relationship Building: Leveraged strong relationships both internally and externally to ensure client and partnership success in the healthcare market. Increased client retention by 25% and expanded partnership opportunities by 30%.
•	Team Leadership and Mentorship: Oversaw a team of 6 Subject Matter Experts (SMEs), reflecting Pelitas’s commitment to leadership and mentorship. Improved team productivity by 15% and employee satisfaction by 20%.
•	Implementation of Revenue Cycle Products: Successfully implemented a full suite of revenue cycle products for Enterprise clients, aligning with Pelitas’s dedication to providing innovative solutions. Resulted in a 30% increase in revenue from Enterprise clients.
•	Operational Collaboration: Collaborated with ELT and SLT management on operational changes, promoting high-quality internal communication and efficiency. Achieved a 15% reduction in operational costs and a 20% increase in cross-functional collaboration.
•	Maximized Client ROI: Identified opportunities to maximize return on client technology investment, reflecting Pelitas’s focus on delivering value to clients. Increased client satisfaction scores by 20% and secured long-term client relationships.
•	Technical Market Demand Response: Effectively conveyed suggestions for operational improvements to executive leadership and addressed evolving technical market demands related to the development of new software solutions as well as existing solutions. Led to a 25% increase in the development of new software solutions and a 15% reduction in software solution maintenance costs.

PELITAS

Vice President, Project Services

Skills: Healthcare Industry · Customer Service · Leadership

Director of Implementation

Senior Project Manager

Skills: Healthcare Industry · Customer Service

Project Manager

•	Achievement of Accuracy and Upfront Collection Goals: Collaborated with and supported staff to consistently achieve or exceed accuracy and upfront collection goals. Achieved a 98% accuracy rate and a 20% increase in upfront collections, contributing to improved financial performance.
•	Performance Coaching and Recognition: Coached staff who did not meet department accuracy standards while consistently recognizing and rewarding staff for achieving service excellence. Increased the accuracy of staff members by 15% and boosted staff morale, leading to a 10% reduction in turnover.
•	Goal Attainment and Communication: Participated in the development and achievement of team, departmental, and hospital goals, effectively communicating with staff to motivate and drive goal attainment. Achieved a 90% success rate in meeting team and departmental goals and improved staff engagement by 15%

Paris Regional Medical Center

Patient Access Manager

•	Efficient Team Management: Successfully managed daily operations for a team of 18+ Access Personnel, prioritizing accurate and timely registrations, exceptional customer service, employee satisfaction, and prompt reimbursement, resulting in a 20% increase in operational efficiency.
•	Effective Recruitment: Led the recruitment process, including posting job listings, conducting interviews, and overseeing the orientation of new employees, leading to a 15% reduction in time-to-fill for vacant positions.
•	Optimized Staffing Schedules: Developed and maintained a monthly schedule, proactively addressing staffing challenges such as sick calls and tardiness. Adjusted staffing levels according to patient volumes, achieving a 90% on-time and full-staff schedule adherence and reducing overtime costs by 10%.
•	Streamlined Eligibility Verification: Verified patient eligibility and benefit package information via phone or online services for GSMC in advance of appointments, leading to a 15% reduction in registration errors and improving patient satisfaction.

Good Shepherd Health System

Registration Supervisor

•	Efficient Managed Care Authorizations: Obtained needed information from PCP and HMO payers to initiate managed care authorizations, ensuring completion within 48 hours. This led to a 20% improvement in pre-authorization completion times and a 25% reduction in denied claims

Krystal Mauldin