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Krishna Gupta
Customer Success - Strategic Technical Account Management - 2x Oracle Certified
Professional Background
Krishna Gupta is a dynamic and customer-centric professional who has honed a rich portfolio of skills and expertise within the realm of technical account management. With 5 years of dedicated experience in technology-driven roles, Krishna has passionately focused on guiding enterprise customers through the complexities of adopting cloud technologies, which includes SaaS, PaaS, and IaaS models. His customer-obsessed approach has been instrumental in fostering lasting relationships and maximizes opportunities for optimization across a myriad of sectors, including retail, e-commerce, pharmaceuticals, and banking, financial services, and insurance (BFSI).
In his current role as a Platform Success Manager at Sprinklr, Krishna spearheads initiatives to ensure the seamless adoption of cloud solutions. His strategic focus on executive customer engagement is complemented by outstanding communication, negotiation, and crisis management abilities. This blend of soft and hard skills allows him to effectively understand and address customer needs, ensuring their expectations are met or exceeded. His commitment to enhancing customer satisfaction is evident in his ability to handle customer escalations with professionalism and rapport, all while working closely with internal teams to derive the best solutions.
Additionally, Krishna’s previous tenure at Oracle as a Cloud Customer Success professional and at Searce Inc as a Cloud Solutions Engineer has equipped him with the depth of technical knowledge and industry insight necessary to deliver solutions that are not only efficient but also aligned with best practices vastly recognized in the industry. His ability to form a bridge between technical teams and customer requirements plays a pivotal role in the successful implementation of complex cloud solutions.
Education and Achievements
Krishna’s educational background lays a strong foundational knowledge that complements his professional accomplishments. He studied Science, Mathematics, and Economics at St. Xavier's Sr. Sec. School in Jaipur, where he cultivated analytical skills and critical thinking. Following his foundational studies, he further pursued a Bachelor of Engineering (BE) in Chemical Engineering at the prestigious BITS Pilani, a program renowned for nurturing technical talents and innovative thinking.
Throughout his early career, Krishna also gained practical experience as a Process Engineering Intern at Adani Power, where he immersed himself in the operational aspects of a leading power development company. This stint was instrumental in shaping his understanding of process optimization, a skill that later translated seamlessly into his technology roles.
Achievements
- Krishna is recognized for his proven track record in executive customer engagement that impacts the bottom line positively by elevating customer satisfaction levels and fostering client retention.
- He successfully managed account relationships with enterprise clients that have platform subscriptions exceeding $1M ARR, facilitating a meaningful connection between the service providers and clients.
- Krishna has been resourceful in architecting scalable solutions that not only cater to current customer specifications but also design future-ready integrations that support large volumes of data migration while adhering to industry best practices.
- He has demonstrated exceptional crisis management skills, successfully navigating challenging customer situations with tact to ensure the relationship remains intact, all while striving towards swift resolution.
- His ability to drive customer engagement initiatives has significantly contributed to lowering customer churn rates and enhancing advocacy among users.
In essence, Krishna Gupta stands out as an adept professional whose experience and educational grounding position him as a valuable member of any organization. His focus on customer success and expert guidance in cloud technologies underscores his dedication to making technology accessible and beneficial for clients across diverse industries. His clear capacity for delivering remarkable results in customer success roles marks him not just as a valuable resource but as a leader poised for future challenges in dynamic environments.