University of Victoria

Camosun College

Project Manager at Fresche Solutions

Fresche Solutions

Director, Digital Solutions

Skills: Process Improvement · Program Management · Presales · Project Management

Program Manager

Kris is a project manager for the professional services team who deliver professional web applications to small and large organizations including Fortune 500 companies. He coordinates the activities of the design and development staff to make sure projects get completed on time and on budget. He is also the key point of contact with our clients and always keeps them up to date on the status of their projects and on milestones. He is always striving to improve the quality and productivity of his team. Over the years has implemented peer code reviews, version control with Subversion and software to help manage projects. He is also actively incorporating many ideas he learned from his education at the University of Victoria where he achieved a Masters Certificate in Project Management.

Project Manager

BCD and ExcelSystems Software

In less than two years with ExcelSystems Kris was made the leader of the software support team where he ensured the team maintained a high quality of support. With a combination of the technical and communication skills that Kris acquired during his education and on the job experience he was able to provide the support team with the proper coaching, training and supervision resulting in an over 95% satisfaction rating from customers. Kris helped coordinate hiring and training for new Support Analysts. He also successfully implemented a customer portal called "My BCD Software" which gives customers secure, direct access to developer forums, product example code and instructions, and direct product downloads.

Software Support Supervisor

Kris provided direct technical support for ESDI's suite of products developed for the IBM i marketplace. He assisted programmers, helping them not only understand how the products work but also with solving complex technical issues such as bug tracking and programming tasks. During his time as a Software Support Analyst Kris gained a deep understanding of the products ExcelSystems has to offer and was able to develop his communication skills.

Kris Waugh