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Kris Henderson
Service Delivery Manager at Hemmersbach
Professional Background
Kris Henderson is a dedicated professional in the field of technology and service delivery management, recognized for their integral role in optimizing IT services and fostering efficient communication strategies within organizations. Currently, Kris holds the esteemed position of Lead Service Delivery Manager at Hemmersbach, where they leverage their extensive experience to develop and implement innovative service delivery solutions. Their leadership and forward-thinking approach have significantly enhanced operational efficiency and client satisfaction across the company.
Before joining Hemmersbach, Kris honed their skills at TMK IPSCO as the IT Services Supervisor, where they oversaw a team responsible for maintaining high performance in IT services. In this capacity, Kris ensured that the technological infrastructure met organizational needs and operational demands, demonstrating a solid understanding of managerial economics and its applications in the IT domain. Their tenure at ExxonMobil as an IT Supervisor with Disys provided further refinement to their technical abilities, enabling them to handle complex IT projects and enhance support for users in a high-stakes environment.
Kris also brings a unique background from their time in the US Navy, where they served as a Petty Officer with a Secret Security Clearance. This military experience not only ingrained a deep sense of discipline and commitment in Kris but also afforded them crucial insights into security protocols and operations, skills that remain invaluable in today's technology-driven workplace.
Education and Achievements
Kris's academic journey is a testament to their dedication to personal and professional growth. They began their education at Houston Community College, where they pursued an Associate's Degree in Business/Managerial Economics. This foundational knowledge in business principles and economic strategies gave Kris a profound understanding of how to navigate the complexities of service delivery and IT operations.
Kris then continued their education at the University of Houston-Downtown, graduating with a Bachelor of Science in Interdisciplinary Studies with a minor in Communications. This education not only enriched Kris's knowledge base but also honed their communication skills—essential qualities in today's collaborative work environments.
Through their academic and professional endeavors, Kris has acquired a wealth of knowledge and experience, allowing them to adapt to evolving technological landscapes and deliver exceptional results for their employers.
Notable Achievements
Kris's career is marked by a series of notable achievements that highlight their expertise and commitment to excellence. As Lead Service Delivery Manager at Hemmersbach, Kris has been instrumental in launching new initiatives designed to streamline service processes and improve customer engagement. Their strategic mindset and proactive problem-solving abilities have positioned them as a leader in the service delivery space.
During Kris's tenure at TMK IPSCO, they successfully implemented comprehensive IT service strategies that reduced downtime and improved system reliability, resulting in significant cost savings for the organization. Additionally, at ExxonMobil, Kris's leadership on various projects contributed to more efficient IT operations, reflecting their ability to oversee complex projects with diligence and skill.
Kris’s military service has also provided numerous achievements, including leadership roles that required coordination and effective communication under pressure, shaping their ability to operate in fast-paced environments with ease.
In summary, Kris Henderson embodies the spirit of dedication and innovation within the fields of IT and service management, continuously striving to make a positive impact in all professional undertakings. With a solid educational foundation, a wealth of professional experience, and a proven track record of achievements, Kris is a valuable asset to any organization looking for a leader in service delivery.
tags:[
Lead Service Delivery Manager
IT Services Supervisor
Interdisciplinary Studies
Managerial Economics
Houston Community College
University of Houston-Downtown
Communication Skills
US Navy
Service Delivery
IT Management
Operational Efficiency
Location
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