Kreuter Karl

Kreuter Karl is a seasoned professional with over 20 years of experience in IT Service Management, ITIL Process-Management, Lean Six Sigma, and IT Project Leadership.

Throughout his career, Karl has held various positions at renowned organizations like Hewlett-Packard (HP) and Electronic Data Systems (EDS), where he demonstrated expertise in service delivery, process optimization, and team leadership.

Karl's operational focus includes defining, implementing, and auditing processes based on ITIL and Lean Six Sigma methodologies, creating process manuals, leading operational teams, and coaching IT staff.

His skill set encompasses IT service delivery management, process documentation, KPI implementation, quality assurance, project management, conflict resolution, and organizational optimization.

With a background in Commercial School in Vienna, Karl's professional journey includes roles such as IT Services Consultant, Project Leader, Crisis Management Team Leader, and Service Delivery Executive.

Karl's commitment to excellence is evident in his involvement with NGO Caritas der Erzdiözese Wien, where he provided voluntary support in IT services, consulting, and process training.

Having a wealth of experience in Incident and Problem Management, Crisis Management, and Configuration Management, Karl brings a wealth of knowledge to any project or organization he engages with.

Karl is adept at establishing and optimizing operational teams, implementing quality control measures, and driving process improvements to enhance service delivery.