Lake Stevens High School

Everett Community College

Creator Relations Manager at Epic Games

Raleigh, North Carolina, United States

- Conceived, strategized, and executed major creator monetization programs of
considerable significance, notably contributing to the development and implementation of
the Fortnite Icon Series and Creator Locker Bundles.
-  Demonstrated adeptness in managing contractual obligations, deliverables, and approval
processes, ensuring smooth interactions between Epic and content creators.
-  Served as a direct conduit between various Epic teams and the creator community,
facilitating seamless campaign outreach, content development, and fostering transparent
communication.
-  Forged collaborations with esteemed brand partners such as Marvel, DC, and Disney to
orchestrate influencer activations of the highest caliber.
-  Played an integral role in the successful launch of new seasons, in-game events, outfit
releases, Icon Series, and merchandise in close partnership with the global Publishing
team.
            

    
    

    
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Epic Games

Creator Relations Manager

Joined Epic Games Influencer Relations team shortly after the launch of the Support-A-Creator Program and the Epic Games store. Joined the Fortnite team when split between Fortnite and Epic Games store. Duties in my role include:

Activate and maintain relationships with Fortnite Creators across 3 different game modes, 6 gaming platforms, and two major broadcasting sites. Act as the bridge between various teams inside of Epic and those creators, create and follow through with activations for brand partners, season launches, in-game events, item launches, outfit reveals, Icon Series, and merchandise.

Manage activations between Epic Games and various Creators to ensure deliverables are met by both parties where applicable and/or required by legal contract.

Assist in resolving issues presented by Creators with the Support-A-Creator program, including payout issues, Creator Code changes, impersonations, and application white-glove for activated creators that are not already part of the program.
            

    
    

    
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Community Influencer Coordinator

Discord is the all-in-one voice, video and text chat app designed specifically for gamers. It's free, secure, and works on both desktop and phone. Our mission is to bring people together around games, as result, we've built the best all-in-one voice and text chat app for gamers.

Worked with the community team to manage and scale community programs including Discord’s HypeSquad and Partner Programs. Started as a founding member of the HypeSquad before joining the Community Team and helping the program grow to over 100,000+ highly engaged users. These users spread the hype online, volunteer at Discord Events, represent Discord at Community LAN Events, and run University Gaming clubs across the globe.

Assisted in maintaining and growing the Discord Partner program, consisting of over 6,000 content creators and communities that utilize Discord to facilitate fans and members. Strategized activations that promoted growth for both the Partner and HypeSquad programs as well as visibility and excited users for various game developers and publishers.

Co-created and oversaw the growth of the Verified Server program that supports Game Developers, Esports teams, and Musical Artists like Epic Games and Blizzard, Team Dignitas and Team Liquid, as well as Above and Beyond by giving their players, fans, and listeners an official place to interact and connect with each other.

Coordinated booth space hosted by Discord at various trade shows and conventions on the main floor including PAX, Gamescom and Game Developer Conference as well as parties at Blizzcon and Twitchcon that featured artists like Dillon Francis and Madeon. Staffed the booths, sold merchandise, interacted with our avid fanbase, and managed HypeSquad volunteers. 
            

    
    

    
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Discord

Community and Events

Utilize experience to complete or assist the team in completing day to day activities which encompass a broad range of environmental field services work. Remain up to date on on OSHA regulations, DOT practices, and company specific health and safety plans. Maintain a DOT Class B license with hazmat and tanker endorsements.

Specific Responsibilities Include:

-  Direct customer interaction to identify and match company capabilities with customer needs.
-  Personal commitment for customer satisfaction follow-through.
-  Plan, monitor, and execute weekly interactions with customers across a 7 state region.
-  Manage appropriate paperwork for a multitude of disposal facilities.
-  Increased profitability of Central Region by monitoring costs, waste, and improving efficiency.
-  Work in teams or solo to perform lab pack services including chemical segregation, packing, and disposal
-  Perform chemical inventories
            

    
    

    
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Rineco Environmental Services

Environmental Specialist II

Assisted residential and commercial client accounts in a store-front location. Managed and maintained  accounts for commercial companies across the county. Acted as the primary point of contact for customers with questions, concerns, and new business opportunities while building long-term relationships.

Responsibilities included:
-  Ensure timely and accurate completion of both commercial and residential customers’ orders.
-  Monitor and track weekly commercial customer bulk orders.
-  Complete bi-weekly time and attendance reports for all employees.
-  Assisted in planning delivery schedule to optimize unit efficiency and ensure customers’ maximum service.



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Sherwin-Williams

Technical Service Representative

Continually created, managed, and advised wireless service accounts for customers of AT&T, Sprint, and Verizon Wireless companies. Acted as the primary point of contact for customers with questions, concerns, and new business opportunities while building long-term relationships.

Essential Duties and Responsibilities included:

-  Building relationships with each customer
-  Analyzing customer needs to design personalized wireless services, customer care and account management processes to acquire and retain accounts.
-  Providing technical and sales assistance to customers
-  Staying up to date with rapidly changing technologies and services across hardware and software platforms from a variety of different manufacturers.
            

    
    

    
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Best Buy

Wireless Sales Consultant

Customer service and sales. Assisted in building workout and diet plans for consumers looking to either lose or gain weight, build muscle, and improve general health through the use of supplements. Provided general and extended knowledge of nutritional advice and healthy lifestyle guidance. Stayed up to date on hundreds of supplements, their effects, and interactions.

General Nutrition Center

Nutrition Specialist

Barista
Interacted with customers to ensure drinks were prepared correctly and a pleasant experience was provided to maintain new and repeat customers. Responsibly operated and closed out cash register, cleaned and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

It’s Abean Thing

Barista

Operated registers, stocked inventory, worked on the sales floor assisting customers with extensive product knowledge of clothing, skate products, and hard goods such as watches and sunglasses.

Kraig Looney