Kousthub Raghavan

Kousthub Raghavan is a highly accomplished product leader currently serving as the Chief Product & Digital Officer at United Parks & Resorts.12 He is known for his expertise in leading digital turnarounds and driving significant improvements in customer experience and business performance.

Professional Background

Raghavan has extensive experience in global, omni-channel digital commerce.2 His career has been marked by successful digital transformations and product leadership roles. At United Parks & Resorts, which includes SeaWorld parks, he has been instrumental in implementing major digital initiatives.

Key Achievements

Digital Turnaround at SeaWorld:: Raghavan led a significant digital transformation at SeaWorld, focusing on several key areas:

1. Building a strong digital team
2. Developing a clear vision and strategy
3. Implementing robust processes
4. Creating new mobile apps and websites
5. Improving data infrastructure and guest experience1

Results:: Under Raghavan's leadership, the digital transformation efforts yielded impressive outcomes:

• The new mobile apps achieved industry-leading ratings
• Over half of park visitors now use the apps
• Websites were modernized and well-received by customers
• The company saw tens of millions of dollars in additional revenue due to reduced friction in the customer experience1

Leadership Philosophy

Raghavan emphasizes the importance of:

• Ruthless prioritization
• Regular review of objectives and key results
• Focus on team goals
• Leveraging experimentation to understand the impact of digital work1

His approach combines customer-centric product development with data-driven decision-making, which has proven effective in driving digital turnarounds and business growth.